Head Housekeeper

Serco Leisure; Greater London; On-site; GBP 26,000; Full time

Job summary

A leading leisure services provider in the UK is seeking a Head Housekeeper for the Bisham Abbey National Sports Centre. This role involves managing a housekeeping team, maintaining the highest cleanliness standards, stocking supplies, and ensuring an enjoyable stay for guests. Candidates should have prior experience in housekeeping, preferably within a leisure or hotel environment, and possess strong leadership skills. The role offers a permanent contract with 20 days holiday plus bank holidays and various employee benefits such as free gym membership and training opportunities.

Benefits

20 days holiday plus bank holidays

Contributory pension scheme

Free gym membership

Discounted meals

Paid volunteering day

Qualifications

• Prior experience of housekeeping and cleaning, ideally in a Leisure/Hotel environment.
• Good leadership experience and skills.
• Passionate and enthusiastic about providing excellent customer service.

Responsibilities

• Lead the housekeeping team to maintain high cleanliness standards.
• Manage housekeeping stock levels like linen and toiletries.
• Ensure reactive cleaning is conducted throughout the day.

Skills

Leadership experience

Attention to detail

Customer service

Job description

Job Details Job description : Head Housekeeper - Bisham Abbey National Sports Centre, SL7 1RR - £26, per annum (£13.21 per hour) – Permanent - 39 per week between Monday to Sunday, bank holidays and shift pattern from 6am to 5pm Here at Bisham Abbey our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Head Housekeeper to join us at Bisham Abbey. Bisham Abbey is one of Sport England`s National Sports Centres and is home to a number of National Governing Bodies of Sport. Bisham Abbey provides excellent facilities to Britain’s leading sports men and women. Bisham Abbey is also a Conferencing and Event Centre, boasting a large number of recently refurbished rooms and outdoor spaces for weddings, corporate events, and team-building days. As the Head Housekeeper, you will be responsible for working with and leading the housekeeping team to ensure the standards are at their best, at all times. You will be covering areas such as taking over the management of housekeeping, adhering to household standards and maintaining stock levels such as linen and toiletries to name a few. On a day to day basis, you will be carrying out a variety of tasks such as ensuring reactive cleaning is undertaken, making sure the non-sporting facilities which include bedrooms, guest laundries, laundry cupboards and bedroom corridors are maintained to appropriate standards of cleanliness throughout the day and ensuring all customer feedback relating to cleaning is effectively managed and most of all ensuring guests have an enjoyable stay. About You The successful candidate will be a passionate and enthusiastic individual who like the members of staff, pride and strive to give the best service possible for those who visit the centre and go the extra mile for customers when required. To be considered for this role you will have prior experience of housekeeping and cleaning, ideally in a Leisure / Hotel Environment and you will have good leadership experience and skills. If you feel you meet the above criteria and are looking for a new challenge as a Head Housekeeper, please apply today. Why Serco Meaningful and vital work : The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives. A world of opportunity : Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You will be able to broaden your experience and apply your skills in new ways. Great people : We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment. Our people are integral to everything we do. That’s why our benefits are designed to put you first :

• Holidays : 20 days (21 days after 1 year) plus bank holidays
• Pension : Up to 6% contributory pension scheme
• Training and development : 1,+ internal courses, funded qualifications, apprenticeships, mentoring and internal progression
• Health and wellbeing : Free gym membership, free or discounted meals, and discounted physiotherapy, plus Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24 / 7 access to a virtual GP service
• Discounts : Save across 1,+ retailers – food, fashion, days out and more
• Charity : Paid volunteering day, Payroll Giving Scheme
• Employee networks : Join colleague networks to find support and community
• All Leisure Benefits : Employee Benefits ) #leisurejobs #sercoapp