Head Housekeeper

DoubleTree by Hilton Southampton; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent hotel in Southampton is seeking a Head Housekeeper to oversee the housekeeping department and ensure excellence in guest services. The ideal candidate will have a passion for quality service, strong communication skills, and the ability to manage a team. Responsibilities include inspecting guest rooms, assigning duties, and maintaining high standards. Offers competitive benefits including incentives and training opportunities. Join a team dedicated to guest satisfaction and personal development.

Benefits

Competitive salary

Cash incentives for referrals

Meals provided during shifts

Discounted/free hotel stays

Opportunities for career development

Fully funded apprenticeships

Pension enrollment

Qualifications

• Experience in housekeeping management or supervisory role.
• Strong attention to detail in guest room inspections.
• Ability to manage team and handle guest complaints.

Responsibilities

• Oversee housekeeping department, ensuring guest care excellence.
• Inspect guest rooms to maintain high standards.
• Assign tasks to room attendants and manage daily operations.

Skills

Passionate and willingness to learn

Good communication

Positive attitude

Ability to work weekends

Job description

Job Ref: AM15059
Branch: Doubletree by Hilton Southampton
Location: Doubletree by Hilton Southampton, Southampton
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 22/12/2025
Closing date: 22/01/2026

Would you like to work for a company that gives you:

• £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
• Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.

Rewards your hard work by offering you the below team benefits when you join us:

• Meals provided whilst on shift
• Sales incentives and initiative rewards
• Discounted / Free use of leisure facilities – “Hotel specific”
• Free Car Parking – “Hotel specific”
• Stays in our hotels at discounted prices or
• Even free stays in our hotels as one of our rewards & recognition incentives,
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&C’s apply
• In addition to your annual holiday entitlements, an option to buy additional annual leave.
• Pension enrolment

Does the below sound like you?

• Passionate and willingness to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Enjoys working as part of a team
• Ambitious and hard working
• Good communication and excellent grooming standards
• Ability to work morning, afternoon/evening, and weekends
• Deliver exceptional customer experiences all the time
• Is the Head Housekeeper role for you, do you have the skill set and experience to take on this role? then what’s stopping you??

Klarent Hospitality are recruiting for an Head Housekeeper

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

The Role

As Head Housekeeper you are responsible for overseeing your department to deliver an excellence in guest care and Team Member experience.

• In the absence of the Accommodation Manager, you will take on all management responsibilities.
• You will be the face of the department, communicating with the Front Desk.
• Inspecting guestrooms on daily basis to ensure excellent standards.
• Check furnishing and equipment are clean and in good repair, paying attention to details.
• Assign special daily, weekly, and monthly duties to room attendants.
• Checking the computer system (ONQ) throughout the day for an update of room status.
• Support and liaise with the team delegations of duties, rooms, rotas.
• To be fully conversant with all Housekeeping departmental Procedures.
• Report and log any rooms which do not require service.
• Report and log any maintenance defects found in the rooms and assigned areas.
• Work in line with any other Housekeeping Supervisors.
• Handle, follow up and communicate any comments or complaints.

Located just outside the city centre, minutes from the M3 and M27 motorways, DoubleTree by Hilton Southampton offers easy access to plenty of activities. Set sail on a cruise from Southampton docks, take the family for a fun day out at Paultons Park or visit Marwell Zoo. We are just minutes from Southampton Airport and two large train stations, making getting around the city easy. Take in the fresh country air when you visit the beautiful New Forest from your base in Southampton, the closest city to the forest.

Savor a DoubleTree chocolate chip cookie upon arrival and settle into your modern guest room or suite. All rooms feature a 32-inch LCD TV and WiFi access. Our suites provide extra space, a seating area, coffee machine and a later check-out time. Upgrade to a Deluxe Room to enjoy additional amenities such as fluffy bathrobes and slippers, a welcome plate and a one-hour extended checkout.

Set on a hill, our hotel is located over five floors and features modern decor throughout. We are nestled among a woodland backdrop, providing wonderful views and photo opportunities for weddings and special events. Keep up your fitness routine in the 24-hour fitness center or simply relax on the terrace of our restaurant, Bracken Place, and take in the garden view. The cosy bar also offers the perfect spot to unwind with comfy sofas and a large screen TV.