Head Housekeeper

Real Recruitment Solutions; Bournemouth; On-site; GBP 34,000 - 40,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Head Housekeeper to manage daily operations of the housekeeping department in a luxury hotel. The ideal candidate will be a natural leader with a focus on guest satisfaction and a commitment to maintaining high standards of cleanliness. Key responsibilities include leading the team, conducting inspections, and coordinating with other departments. Competitive salary and excellent progression opportunities offered.

Benefits

Excellent progression opportunities

Unique on-the-job training

Hotel stay and Food and Beverage discounts

Stylish boutique uniform

Meals included while on duty

Qualifications

• Proven experience in a senior housekeeping role, ideally within a luxury or boutique hotel.
• Natural leader with strong communication and organizational skills.
• Excellent eye for detail and commitment to maintaining five-star standards.
• Ability to multi-task and thrive in a fast-paced environment.
• Passionate about guest satisfaction.

Responsibilities

• Lead, motivate, and train the housekeeping team.
• Manage daily operations across guest rooms and public areas.
• Conduct regular inspections to maintain hotel standards.
• Coordinate with Front Office and Maintenance for room readiness.
• Manage stock levels and budgeting for cleaning supplies.
• Implement health, safety, and hygiene procedures.
• Recruit and develop housekeeping staff.
• Oversee laundry and linen service operations.

Skills

Leadership

Communication

Organizational skills

Attention to detail

Guest satisfaction focus

Job description

JOB ROLE: HEAD HOUSEKEEPER

LOCATION: BOURNEMOUTH

SALARY: £40,000

SOME OF THE BENEFITS YOU CAN EXPECT AS HEAD HOUSEKEEPER

• Excellent progression opportunities
• Individual and bespoke career and progression pathways
• Competitive salary across all roles
• Unique on the job training and development with an opportunity for internal promotions within any of our properties.
• Hotel stay and Food and Beverage discounts
• Access to an exciting benefits and discount platform
• Stylish boutique uniform specially designed
• Meals included whilst on duty

THE ROLE OF HEAD HOUSEKEEPER

Are you an experienced and passionate Head Housekeeper who can lead a housekeeping team and uphold the highest standards of cleanliness, presentation, and guest satisfaction throughout the hotel. You’ll be responsible for managing the day to day operations of the housekeeping department, ensuring a seamless guest experience that reflects the high standards of this luxury hotel.

Key Responsibilities of the Head Housekeeper:

• Lead, motivate, and train the housekeeping team to deliver exceptional service.
• Manage daily operations across guest rooms, public areas, and back-of-house spaces.
• Conduct regular inspections to maintain the hotel’s impeccable standards.
• Coordinate with Front Office and Maintenance to ensure room readiness and quality.
• Manage stock levels, ordering, and budgeting for cleaning supplies and linens.
• Implement and uphold health, safety, and hygiene procedures.
• Recruit, schedule, and develop housekeeping staff, fostering a positive and efficient team culture.
• Oversee laundry and linen service operations.

As Head Housekeeper you will need to have:

• Proven experience in a senior housekeeping role, ideally within a luxury or boutique hotel.
• A natural leader with strong communication and organisational skills.
• Excellent eye for detail and commitment to maintaining five-star standards.
• Ability to multi task and thrive in a fast-paced environment.
• Passionate about guest satisfaction and proud of your team’s achievements

Real Recruitment Solutions is committed to a policy of equal opportunities across all areas of our business and at all stages in the selection process. Acting in accordance with the Equality Act 2010 and guidelines given by the REC, we treat everyone equally irrespective of sex, sexual orientation, gender reassignment, marital status, age, disability, race, ethnic or national origin, religion, political beliefs or membership or non-membership of a Trade Union.

From advertising vacancies, conducting candidate searches, selecting CVs, discussing vacancies and submitting details to clients through to interview preparation and at offer stage, Real Recruitment Solutions ensure that each candidate is assessed only in accordance with their merits, qualifications and ability to perform the relevant duties required by the particular vacancy.

Real Recruitment Solutions place an obligation upon all staff to respect and act in accordance with this policy and consistently review regulations as laid out by the REC to ensure our policy is updated and relevant across all aspects of recruitment in order to avoid unlawful or undesirable discrimination