Head Hotel Porter - Harrogate

Grantley Hall; Harrogate; On-site; GBP 10,000 - 40,000; Full time

Job summary

A luxury hotel in North Yorkshire is seeking a dedicated team manager to oversee operations and ensure exceptional guest experiences. The successful candidate will manage a small team in a fast-paced environment, ensuring high standards of service and communication. Responsibilities include scheduling, training, and collaborating with various teams to maintain operational efficiency. Passion for the hospitality industry and excellent communication skills are essential. A fulfilling career with opportunities for growth awaits the right candidate.

Benefits

Tips over £200 per month

Complimentary meals during duty

31 days annual leave

Access to employee discounts and rewards

Professional development opportunities

Qualifications

• Hands-on approach and willingness to improve practices.
• Positive attitude towards colleagues and guests.
• Motivated to go the extra mile.

Responsibilities

• Manage daily operations and team assignments.
• Communicate guest arrivals to the team.
• Oversee Hotel Porter operation in the Reception area.

Skills

Detail oriented

Excellent communication skills

Ability to work under pressure

Positive attitude

Passion for hospitality

Job description

• Manage a small team over a seven day week operation in a 5 environment
• Ensure every guest or visitor receives a 5 arrival and welcome to Grantley Hall at both the Gate House & the front door as per the standard operating procedures.
• Have a genuine passion and enthusiasm for Yorkshire and the area local to Grantley Hall, as well as providing a 5 experience to all guests and visitors
• Clearly communicate and liaise with the Hotel Porter and Reception teams to inform them of when guests or visitors are arriving
• Be present in the Reception area throughout the day, overseeing the Hotel Porter operation, ensuring that guests are looked after, that vehicles are valet parked and that luggage is taken to and retrieved from bedrooms in a timely manner
• Ensure that all team members on duty are assigned roles ensuring all key areas of the operation are covered on a day-to-day basis
• Schedule rotas for the Hotel Porter team in a timely manner for review by the Front Office Manager/Assistant Front Office Manager, ensuring the demands of the business are accommodated for
• Provide training for the team and to assist in team reviews/appraisals and PDPs
• Follow shift procedures and duties as set out by the Front Office Manager and to assist in the reviewing and implementing of SOPs
• Ensure all equipment functions correctly and report faults immediately
• Attend training courses and meetings as required
• Be flexible in one's duty and to carry out additional tasks when requested and when the business demands. To complete any projects assigned by Senior Management
• Ensure the company's Health & Safety policy and Fire procedures are adhered to at all times, making staff aware of their responsibilities
  Hands on approach to work, always being productive and looking to improve
• Passionate about the hospitality industry
• Detail orientated and drives standards
• Possess a positive attitude and a desire to learn
• Ability to meet deadlines and work under pressure
• Friendly, courteous and helpful with excellent communication skills
• Motivated to go the extra mile for guests and colleagues
• Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team
  Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.
  We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:
  • Tips typically over £200 per month (£2,400 per year)
  • Complimentary bespoke uniform and chef whites
  • Complimentary meals whilst on duty
  • Refer a Friend bonus - Earn up to £1000
  • Complimentary employee car parking
  • Complimentary state of the art onsite gym - with personal trainer support
  • 31 days annual leave (including bank holidays) increasing with service
  • Professional development opportunities at all levels
  • Reimbursement on work shoes, sight tests and professional memberships
  • Modern and spacious discounted live in accommodation for eligible roles
  • Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.
  • We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
  • Employee Assistance Programme helpline and online support, along with wellbeing champions onsite
  • Team Member of the Month Awards
  • Discount on Grantley Halls Restaurants, Spa products and Gift Shop
  • Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels
  • Cycle to work scheme
  • Access to Wagestream, allowing you to instantly access your wages
  • Simplyhealth - Health cash plan