Head Host

The Dorchester - The Grill; City of Westminster; On-site; GBP 10,000 - 40,000; Full time

Job summary

A luxury hotel restaurant in the City of Westminster is seeking a Head Host to manage guest reservations and ensure a delightful dining experience. The successful candidate will be responsible for welcoming guests and fulfilling special requests, all while upholding the highest standards of service. Candidates should have strong communication skills and a customer service mindset. This role offers fantastic benefits including training opportunities and a competitive bonus scheme.

Benefits

Fantastic Employee bonus scheme

Complimentary stays including breakfast across the Dorchester Collection Hotels

50% F&B discount at selected restaurants

Vibrant Social events

Training and development opportunities

£1,000 bonus for recommending a friend

Immediate well-being advice access

Qualifications

• Ability to manage reservations and table allocations during shifts.
• Experience in fulfilling special guest requests and dietary requirements.
• Excellent communication skills.

Responsibilities

• Manage guest reservations and table allocations.
• Meet and greet guests and ensure a pleasant dining experience.
• Communicate with other departments to align services.

Skills

Communication skills

Strong customer service ethic

Job description

We care about your career and are known for having the absolute best people in the industry. When you join us as a Head Host you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

As a Head Host at The Dorchester, here are just some of the great benefits you will receive:

• Fantastic Employee bonus scheme and Excellent Service charge
• Complimentary stays including breakfast across the Dorchester Collection Hotels
• 50% F&B discount at selected bars and restaurants within the Dorchester Collection
• Vibrant Social events that bring employees together including Summer party and Winter ball
• Amazing benefits such as discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme and competitive Private Pension Scheme
• Apprenticeship, training and development opportunities - from Level 2 (Hospitality Team Member) up to Level 5 (Operations Manager) and many others.
• £1,000 bonus when you recommend a friend
• Access to immediate well being advice, because We Care about our employees

What you'll do

You’ll love what you do and take pride in delighting our guests:

• You will be responsible for managing reservations and table allocations during your shift which will include meeting and greeting guests, seating guests to allocated tables and bidding them farewell on departure all to ensure our guests receives nothing but the best.
• You will be responsible for fulfilling our guests special requests including dietary requirements , food and drink preferences and special occasions.
• You will communicate with other departments and extended hotel team in order to ensure the alignment remains.

The items shared are the essence of a day in the life of aHead Host, but we'll make sure you are provided with specifics on how we care for our hotel.

What you’ll bring

• Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Head Host you’ll have the opportunity to bring these to life and continue to create our legacy.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.