Head Host

Emberwood Restaurant; Bath; On-site; GBP 24,000 - 29,000; Full time

Job summary

A premier dining establishment in Bath is seeking a Head Host to manage restaurant operations and exceed guest expectations. Key responsibilities include overseeing bookings, collaborating with departments for events, and maintaining a positive brand image. Candidates should have at least 2 years of experience in a similar role and be fluent in English. This full-time position offers an annual salary of £28,600 and various employee benefits.

Benefits

Free Hotel Breaks

Leisure Passes

Enhanced Maternity and Paternity Leave

Institute of Hospitality membership

Learning and Development opportunities

Health Assured confidential service

Subsidised Learning Courses

Free meals on duty

Complimentary on-site parking

Regular social events

Cycle-to-work scheme

Qualifications

• Experience in restaurant management, especially during transformational projects.
• Fluent in English with strong communication skills.
• Minimum of 2 years' experience in a similar role.

Responsibilities

• Manage all bookings to exceed guests' expectations.
• Collaborate with departments for seamless events.
• Maintain strong, positive brand image.
• Ensure smooth operations for guest satisfaction.

Skills

Customer service excellence

Event management

Brand ambassador skills

Job description

Head Host – Emberwood Restaurant, Francis Hotel Bath

The hotel is due to embark on an exciting multi‑million pound transformation therefore experience of working within a restaurant through a repositioning project would be desirable. At launch, our restaurant will be the most exciting place to eat and drink in Bath and beyond with beautifully designed dining area with open plan kitchen where the team will prepare local, seasonal ingredients over open fire. Complementing the restaurant will be our luxurious bar, intimate snug and terraces.

Responsibilities

• Manage all restaurant, event, and private dining bookings, ensuring guests' expectations are consistently exceeded.
• Collaborate with all relevant departments within the company to deliver seamless and memorable events in line with client briefs.
• Act as a brand ambassador for the Restaurant, maintaining and promoting a strong, positive brand image in all customer interactions.
• Host the restaurant to ensure guest satisfaction is being met throughout service, and provide effective supervision to ensure smooth operations.

Hotel Overview

As one of the first Georgian buildings to be built in Bath, The Francis Hotel was once home to 18th century architect John Wood the Elder who was the inspiration behind the first Georgian stone buildings of Queen Square, the Royal Crescent and The Circus. The hotel has been a huge part of Bath's history ever since. Working with award‑winning interior designers 3DReid, the design concept planned for the hotel and all 98 bedrooms will take inspiration from the Georgian era whilst appreciating all the modern amenities and touches that today's traveller expects.

Benefits

• Free Hotel Breaks – from the first day of service, you can benefit from two free breaks of one/two days in any Sutton Hotel Collection hotel, in a 12‑month period.
• Leisure Passes – we encourage you to enjoy your time off work and will contribute £150 towards a membership at a leisure centre or association such as the National Trust.
• Enhanced Maternity and Paternity Leave – 26 weeks at 90% for expectant mothers, four weeks at 90% for fathers.
• Institute of Hospitality – we will pay for your membership, creating avenues for learning, coaching and mentoring.
• Learning and Development – an extensive range of training opportunities are available to facilitate your personal development.
• Health Assured – a confidential service offering CBT therapy, up‑to‑date information, support and advice on a broad range of subjects.
• Subsidised Learning Courses – we encourage your learning and development so would like to contribute to courses you would like us to explore.
• Other basic benefits such as free nutritious and tasty meals on duty, complimentary on‑site parking, bespoke uniforms where appropriate, regular on‑and‑off‑site social events and celebrations and a cycle‑to‑work scheme.

Salary & Details

£28,600 per year – Full Time – 2 Years Experience required – Fluency in English – open to candidates until 16 days left (expires Sun, 02 Mar 2025).