Head Concierge - City of London

The Ned; Camden Town; On-site; GBP 39,000 - 47,000; Full time

Job summary

A luxury hospitality venue in Camden Town, England is seeking a Head Concierge to lead the concierge team, ensuring exceptional service and guest experiences. The ideal candidate will have proven leadership experience in high-end hospitality, strong commercial acumen, and excellent communication skills, with a passion for outstanding hospitality.

Benefits

Salary up to £46,200 including service

Membership of Soho House

Enhanced parental leave

Complimentary meals in restaurant

Learning and development programmes

Exclusive rates for stays and dining

Wellbeing and health benefits

Additional holiday after five years

Paid volunteer day

Regular social events

Employee assistance programme

Qualifications

• Proven leadership experience within a concierge team is essential.
• Strong commercial acumen and experience delivering excellent customer service.
• Excellent communication skills in English; additional languages desirable.

Responsibilities

• Lead and manage the concierge team to deliver exceptional performance.
• Provide guests with expert advice on local attractions and dining.
• Handle guest requests professionally.

Skills

Leadership in concierge management

Customer service excellence

Strong commercial acumen

Multilingual communication

Education

Membership of Les Clefs D'Or or equivalent

Experience in high-end hospitality

Job description

At The Ned we are known for creating unforgettable experiences for our guests, and our concierge team are at the heart of that. Based in the thick of the action on our dynamic ground floor, as the Head Concierge you will be the key to unlocking the best of London for our visitors, ensuring every stay is exceptional and memorable.

Responsibilities

• Lead and manage the concierge team to deliver all performance – commercial, operational, customer, and team.
• Provide guests with expert advice on local attractions, dining, and entertainment.
• Efficiently handle guest requests and resolve any issues with professionalism.
• Collaborate with other departments to ensure a seamless guest experience.
• Maintain an in-depth knowledge of The Ned's services and amenities.
• Proven leadership experience within a concierge team is essential, ideally within a similar environment.
• Membership of Les Clefs D'Or.
• A proven track record of delivering outstanding people management and commercial performance in a similar role.
• Multilingual skills will be beneficial, but are not essential.
• Our concierge team is a constant presence in the heart of the ground floor, so you will bring a bright personality and genuine warmth with a passion for outstanding hospitality.
• Our ground floor hosts live music every day and multiple bars and restaurants. This can be a lively and high‑pressure environment, so a calm demeanour and ability to defuse situations and turn them into positives is extremely valuable.

Qualifications

• Membership of Les Clefs D'Or or equivalent credentials.
• Experience managing a concierge team in a high‑end hospitality setting.
• Strong commercial acumen and experience delivering excellent customer service.
• Excellent communication skills in English; additional languages desirable.
• Ready to work in a dynamic, high‑energy environment.

Benefits

• Salary up to £46,200 (including service) depending on experience.
• Every house membership of Soho House.
• Enhanced parental leave, company sick pay and pension.
• Complimentary meals in our friendly team restaurant, Neddy's, including monthly payday breakfast.
• Exciting learning and development programmes to help progress your career.
• Exclusive rates at The Ned for staying and dining for you, your family and friends.
• Wellbeing and health benefits, including access to hundreds of gym, shopping, and cinema discounts through our exclusive platform.
• Birthday off after a year of service and additional holiday after five years.
• Paid volunteer day.
• Regular social events, including an annual pool party.
• Employee assistance programme – 24/7 advice and support.
• Reward and recognition initiatives.

About The Ned

The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Ned's Club – a private members' space, gym and rooftop – alongside a public spa, a whole floor of event spaces, ten restaurants and bars and 250 hotel bedrooms.

At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.