Head Concierge (Bath - Midford Manor Care Home)

Hallmark Care Homes; Bath; On-site; GBP 125,000 - 150,000; Full time

Job summary

A luxury hospitality provider in Bath is looking for a Head Concierge to deliver exceptional service and create unforgettable experiences for residents. You will lead a team, manage training, and ensure compliance with high standards. The role requires a luxury hospitality background with strong communication and organizational skills. Join a supportive environment where you can make a real difference in residents' lives every day. Competitive salary and benefits offered.

Benefits

Life assurance

Pension

Career development opportunities

Qualifications

• Luxury hospitality background in a 5-star concierge or front-of-house role.
• Immaculate presentation and proactive problem-solver.
• Genuine passion for exceptional service.

Responsibilities

• Lead and inspire the concierge team for exceptional service.
• Manage recruitment, training, and development.
• Oversee budgets and compliance with care standards.
• Act as primary contact for residents, understanding their preferences.
• Coordinate events and activities for residents.
• Ensure a clean and luxurious environment.

Skills

Outstanding communication

Organisational ability

IT proficiency

Education

Customer service qualification

Job description

Job details

Head Concierge – Luxury Living at The Residences

Location : Midford Manor, Bath

Salary : Competitive + Benefits

Are you passionate about delivering exceptional service and creating unforgettable experiences? Do you thrive in a luxury hospitality environment where attention to detail and professionalism are key? If so, we have the perfect opportunity for you.

At Hallmark Care Homes , our vision is simple yet powerful : to be recognised as the leading provider of high-quality, relationship-focused care for all residents. As Head Concierge at The Residences, you will play a pivotal role in bringing this vision to life.

About the Role

As Head Concierge you’ll be the heartbeat of The Residences, ensuring our residents enjoy a seamless, five-star lifestyle every day. From overseeing hospitality and wellbeing services to anticipating residents’ needs, you’ll deliver a service that is second to none.

Your responsibilities will include :

• Leading and inspiring the concierge team to deliver exceptional customer service.
• Managing recruitment, training, and development to ensure a highly skilled team.
• Overseeing budgets and compliance with Hallmark standards and legislation.
• Acting as the primary point of contact for residents, building strong relationships and understanding their preferences.
• Coordinating events, activities, and outings to enrich residents’ lives.
• Ensuring The Residences always reflect a clean, welcoming, and luxurious environment.

What We’re Looking For

• Experience : Luxury hospitality background, ideally in a 5-star concierge or front-of-house role.
• Skills : Outstanding communication, organisational ability, and IT proficiency.
• Qualities : Immaculate presentation, proactive problem-solver, and a genuine passion for exceptional service.

Desirable :

• Customer service qualification and experience in event planning or hospitality management.

Why Join Us?

At Hallmark Care Homes, we believe in Togetherness, Openness, Quality, Individuality, and Growth . You’ll enjoy :

• A supportive, collaborative team environment.
• Opportunities for career development and training.
• The chance to make a real difference in residents’ lives every day.
• Life assurance
• Pension
• Development opportunities - grow with us as an organisation

Ready to create unforgettable experiences?