Head Concierge -

Kimpton Hotels & Restaurants; March; On-site; GBP 32,000; Full time

Job summary

A luxury hotel chain in the United Kingdom is seeking a Head Concierge to ensure a memorable experience for all guests. The ideal candidate will lead a team, manage guest inquiries, and handle complaints effectively. A positive personality and strong communication skills are essential. This role offers a salary of £31,788.47, extensive benefits including training opportunities, a financial wellbeing app, and generous holiday entitlement. Join us and make a significant impact on our guests' experiences.

Benefits

Extensive training opportunities

Paid volunteering days

Financial wellbeing app (Wagestream)

Taxi subsidy

Meals while on duty

Generous holiday allowance

Company sick pay and life insurance

Amazing hotel discounts

Retail discounts

Refer a Friend programme

Qualifications

• Experience in a front desk team leader role or hotel management.
• A positive and friendly personality is essential.
• Ability to handle guest complaints and queries effectively.

Responsibilities

• Ensure guests have a positive and memorable experience.
• Manage the Concierge team and cover Duty Manager shifts.
• Assist guests with luggage, directions, and local knowledge.

Skills

Excellent communication skills

Guest complaint handling

Customer service orientation

Leadership abilities

Job description

As s Head Concierge, you will play a crucial role in ensuring that all guests and visitors have a positive and memorable experience from the moment they enter our premises, as well as managing the Concierge team and covering Duty Manager shifts. This position is ideal for someone who is passionate about customer service, enjoys interacting with people, and has a keen eye for detail. As a Head Concierge, you will: Be the warm welcome that kicks off a memorable guest experience, setting the tone for their stay & provide directions to rooms for arriving guests, ensuring they reach their accommodations smoothly. Be offering a consistent and exceptional experience for all guests. Be a trusted contact for guests, assisting them with anything from bill issues to local knowledge, and involve management when necessary for problem handling to ensure suitable service recovery. You will communicate and interact with guests in the lobby, inquire about their stay, and take note of any feedback to record their comments and requests to enhance future stays. Assist Guest Services by handling guest luggage during arrivals and departures, arranging taxis, and coordinating courier services to meet guest needs. To succeed as a Head Concierge, you will need: Experience in a front desk team leader role or management role in a hotel environment is a must. Excellent communication skills, and a positive and friendly personality. Experience in handling guest complaints and queries.

Our Passion is YOU... come as you are! Here, you will have space to:

• Be yourself - bringing the real you to work, with your unique personality we want you to be who you are!
• Lead yourself - we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right!
• Make it count - you matter, and we will provide you with all the tools you need in order to create ridiculously personalized experiences for our guests every day!

We are offering a salary of 31,788.47. You can check out our instagram page to have a look at @kimptonclocktower! Kimpton Clocktower is all about providing a contemporary luxury hotel experience whilst building heartfelt human connections with guests and colleagues - we call it Stay Human. What more could you ask? It's not just the humans who feel this, we extend this to all our furry friends, because our heartfelt connection does not end with humans!

Benefits

Our Head Concierge enjoys a range of benefits including:

• Becoming part of the IHG Hotels & Resorts family, one of the world's leading hotel companies - which means global opportunities!
• Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice
• Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Taxi subsidy for shifts starting/ending between 23:00-06:00.
• Meals whilst on duty
• 31 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
• We provide every colleague company sick pay and life insurance
• Amazing discounts for our hotels and restaurants around the world
• Discounts from over 15,000 stores - all the way from retail to cinema
• Don't forget, bring your friends and take part in our generous 'Refer a Friend' programme!