Head Concierge

Thomas Webb Recruitment; Greater London; On-site; GBP 39,000; Full time

Job summary

A prominent recruitment consultancy is seeking an experienced Head Concierge for a luxury residence in Vauxhall, Greater London. The successful candidate will lead a front-of-house team, ensuring impeccable service and satisfaction for high-net-worth residents. Responsibilities include managing staff rotas, coordinating luxury services, and maintaining high service standards. A minimum of 3-5 years in a similar role is essential, along with strong leadership and communication skills. This full-time role requires availability for 12-hour shifts.

Qualifications

• 3-5 years experience as a Head Concierge or Senior Concierge in luxury hospitality.
• Demonstrable team leadership and training experience.
• Exceptional personal presentation with polished communication skills.

Responsibilities

• Lead the concierge team providing exceptional service.
• Manage team rotas, performance, and training.
• Coordinate complex resident requests and maintain service standards.

Skills

Team leadership

Exceptional presentation

Effective communication

Organizational skills

Customer service

Job description

Job Title: Head Concierge
Location: Vauxhall, South West London
Hours: 42 hours per week (12-hour shifts, 7am7pm, Pitman rota)
Salary: £38,160

Thomas Webb Recruitment is a leading recruitment consultancy specialising in front‑of‑house staffing for London’s most prestigious residential developments. We are currently seeking an experienced and highly polished Head Concierge to lead the front‑of‑house team at a landmark super‑prime residence in Vauxhall.

This is an exceptional opportunity for a proven leader with a background in luxury residential or five‑star hospitality to deliver an outstanding resident experience while managing and mentoring a concierge team.

Key Responsibilities:

• Lead by example in delivering an exceptional welcome and professional service to all residents, visitors, and guests
• Oversee and support the concierge team to ensure consistent five‑star standards across all shifts
• Act as the primary point of contact for residents, providing highly personalised and discreet service at all times
• Manage team rotas, performance, and training, ensuring smooth day‑to‑day operations
• Coordinate complex resident requests, including luxury lifestyle services, VIP arrangements, and bespoke experiences
• Work closely with the building management team and contractors to ensure health, safety, and compliance standards are met
• Maintain accurate records of parcels, keys, resident requests, and amenity usage using internal systems (e.g. SPIKE, BuildingLink, or equivalent)
• Conduct regular patrols of the development, reporting maintenance, safety, or service concerns promptly
• Support resident move‑ins/outs and ensure seamless arrival experiences
• Uphold immaculate front‑of‑house presentation at all times and represent the building with the highest level of professionalism
• Anticipate and proactively resolve service issues, fostering resident satisfaction and trust

Candidate Requirements:

• Minimum 3‑5 years experience as a Head Concierge or Senior Concierge in a luxury residential or five‑star hospitality setting essential
• Demonstrable experience in team leadership, staff training, and rota management
• Exceptional personal presentation and polished communication skills (spoken and written English)
• Proven ability to engage confidently with high‑net‑worth individuals, VIPs, and discerning residents
• Strong organisational skills, able to manage multiple priorities calmly and effectively
• Discreet, trustworthy, and committed to delivering consistently high service standards
• Knowledge of London’s luxury services, venues, and amenities highly advantageous
• Eligible to work in the UK

Please note: Only candidates who meet all essential requirements will be contacted.