Head Concierge

PPHE Hotel Group; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel group in London is seeking a Head Concierge to elevate guest experiences by providing personalized service and managing a dynamic team. Responsibilities include building partnerships with local businesses, tailored service offerings, and operational management of the concierge team. The role promises a competitive salary with extensive benefits, including wellness days and discounted hotel rates across Europe.

Benefits

Highly competitive salary

30 days of holiday including bank holidays

Heavily discounted hotel rates

F&B discounts at restaurants

Two free meals per day

Access to 40% of pay before payday

Ride to Work scheme

Company pension plan

Annual staff parties

Responsibilities

• Build strong partnerships with local restaurants, attractions, and businesses to enrich the guest experience.
• Provide tailored recommendations and arrange services such as transport, tickets, personal shopping, and more.
• Set up a comprehensive and up-to-date guide of local venues to support guest recommendations.
• Manage all aspects of the concierge & porters' team, including payroll, training, recruitment.
• Provide a warm welcome and personalized service throughout guests' stay.

Job description

Responsibilities

• Build strong partnerships with local restaurants, attractions, and businesses to enrich the guest experience.


• Provide tailored recommendations and arrange services such as transport, tickets, personal shopping, and more.


• Set up a comprehensive and up to date guide of local venues and experiences to support the team in delivering informed guest recommendations.


• Be fully informed of hotel operations, VIPs, events, and special requests.


• Be knowledgeable of daily operations, arrivals/departures, VIPs, groups, art'beat activities, events and times as well as special requests/arrangements.


• Provide a warm welcome and offer anticipatory and personalised service to our guests throughout their stay.


• Recruit and retain concierge & porters' team


• Design and implement the department's SOP's and service flows.


• Manage all aspects of the concierge & porters' team, including payroll, training, recruitment, performance and discipline.


• If you share a passion for art, culture, and hospitality, art'otel is where people's talents will feel at home. We aim to inspire guests to be creative and discover the arts; by dazzling them with sensational service by enriching their knowledge; and by encouraging their passion for art and appetite for the finer things in life.


• We are recruiting for a Head Concierge for one of the Coolest Hotel in Hoxton! Long revered as London's effortlessly cool cultural core, Hoxton's hip new resident has hit the scene. The 26-floor art'otel Hoxton promises a dazzling skyline view, ample gallery space, plus two Banksy originals preserved and on public display. With 357 guest rooms and suites, a lounge, gym and two destination restaurants.

Salary and Benefits

• Salary: Highly competitive plus great benefits


• Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service!


• Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)


• F&B discounts at our restaurants and bars (for your whole party)


• Two free meals per day - including days off if you wish to come in!


• Access to 40% of your pay before payday through Wagestream


• Recommend a friend scheme - up to £750!


• Vitality at work scheme with great gym discounts & more


• Ride to Work scheme & free cycling lessons


• Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.


• Free dry cleaning for work uniform


• Annual Staff parties and events


• Company pension plan & award-winning training