Head Concierge

FPMR Ltd; City Of London; On-site; GBP 35,000 - 38,000; Full time

Job summary

A leading property management company is seeking a Head Concierge to lead a team in South West London. The candidate will manage service standards, ensure a high level of customer service, and oversee daily front desk operations. Successful applicants will have experience in residential or luxury hotel environments and demonstrate excellent communication skills and presentation. Salary ranges from £35,000 to £38,000 per annum.

Qualifications

• Experience in Residential or 5* Hotels.
• Reliable and punctual.
• Excellent presentation skills.
• Strong communication skills in English.
• Demonstrated initiative in previous roles.
• High level of customer service experience.

Responsibilities

• Lead and train a team of concierges and front-of-house staff.
• Implement service standards for consistency.
• Manage schedules and performance reviews.
• Serve as point of contact for residents and guests.
• Anticipate and fulfill resident needs.
• Handle feedback and complaints professionally.
• Oversee daily front desk operations.
• Coordinate building access and deliveries.

Skills

Experience in Residential or 5* Hotels

Strong written and verbal communication skills in English

Excellent communication skills

Reliability and timekeeping

Immaculate presentation

Strong customer service skills

Initiative

Job description

We are recruiting for a Head Concierge role in South West London for a large residential development.

Salary: £35,000 - £38,000 per annum

Description

• Lead, train, and motivate a team of concierges, porters, and front-of-house staff.
• Develop and implement service standards, ensuring consistency across all shifts.
• Manage staff schedules, performance reviews, and ongoing training programs.
• Serve as the primary point of contact for residents, guests, and VIPs.
• Anticipate resident needs and provide personalized services (e.g., reservations, deliveries, transport, event coordination).
• Handle resident feedback, complaints, and requests with professionalism and discretion.
• Oversee daily front desk operations, ensuring a polished and welcoming environment.
• Coordinate building access, deliveries, and visitor management systems.

Requirements

• Experience in Residential or 5* Hotels.
• Reliable and timekeeping.
• Immaculate presentation.
• Strong written and verbal communication skills in English.
• Have excellent communication skills.
• Experience in the highest level of customer service.
• Be able to demonstrate initiative.

The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.