Head Butler, Pre-Opening - St. Regis London

Marriott Hotels Resorts; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading luxury hotel brand in London is seeking a Head Butler to oversee and lead butler operations at a prestigious new hotel. This role involves managing VIP guest experiences while coordinating with various departments to ensure an exceptional service standard. The ideal candidate should have strong leadership experience in luxury hospitality, alongside a background in hospitality or business administration. Competitive compensation and career development opportunities are offered.

Benefits

Competitive compensation

Career development opportunities

Qualifications

• Minimum 4 years of leadership experience in hotel operations.
• Proven leadership in luxury hospitality with a passion for service.
• Pre-opening experience is highly desirable.

Responsibilities

• Lead daily Butler operations and manage VIP guests.
• Collaborate with multiple departments to ensure seamless service.
• Mentor and train Butler team members in service standards.

Skills

Leadership in luxury hospitality

Strong interpersonal skills

Organizational skills

Technology skills

Education

Degree in Hospitality or Business Administration

Job description

Head Butler, Pre-Opening - St. Regis London

LONDON, United Kingdom

Job Description

About the Hotel:

Opening soon in the heart of Mayfair,The St. Regis Londonmarks the brand’s prestigious debut in the United Kingdom. Set within a beautifully restored historic building on Bond Street, the hotel blends timeless heritage with modern elegance. With signature butler service, refined interiors by Richmond International, and an unmatched location, The St. Regis London is poised to become the preferred destination for global tastemakers, dignitaries, and discerning travelers.

The Opportunity:

We are seeking aHead Butlerto lead this iconic program and shape the guest journey from pre-arrival to departure. This is a rare opportunity to join a pre-opening team and establish a new benchmark for luxury service in one of the world’s most prestigious locations.

As Head Butler, you will serve as the face of our Butler Program, leading a team of luxury ambassadors who deliver high-touch, personalized, and anticipatory service. You will oversee all aspects of butler operations, ensuring seamless coordination across departments and an uncompromising guest experience.

Key Responsibilities:

• Lead daily Butler operations, including pre-arrival planning, in-stay service, and departure experiences
• Personally manage VIP guests, building rapport and anticipating needs with discretion and elegance
• Maintain privacy and confidentiality for high-profile guests
• Conduct daily briefings, set team goals, and ensure consistent communication
• Collaborate with Front Office, Housekeeping, Food & Beverage and other departments to deliver seamless service
• Mentor and train Butler team members to uphold St. Regis standards
• Manage departmental budgets, staffing, and scheduling to meet financial and operational goals
• Support recruitment, onboarding, and performance development of the Butler team

What We are Looking For:

• Degree in Hospitality, Business Administration, or related field.
• Minimum 4 years of leadership experience in Rooms Division or hotel operations.
• Proven leadership in luxury hospitality, with a passion for service and excellence
• Strong interpersonal, organizational, and technology skills
• Pre-opening experience is highly desirable

Why Join Us:

• Be part of a historic opening and a globally renowned luxury brand.
• Lead a flagship team in one of London’s most iconic locations.
• Enjoy competitive compensation, benefits, and career development opportunities.
• Shape the future of luxury hospitality in the UK.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Team

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.

Job Info

• Job Identification 25131747
• Job Category Housekeeping & Laundry
• Posting Date 08/14/2025, 01:18 PM
• Job Schedule Full time
• Locations 37 Conduit Street, London, W1S 2YF, GB