HART Manager - Duty & Triage

Leicestershire County Council; Glenfield; On-site; GBP 45,000 - 49,000; Full time

Job summary

Leicestershire County Council is seeking a Homecare Assessment Reablement Team (HART) Manager to lead referral activity and maximise capacity across a 24/7 service. The role requires a strong management background, DBS clearance and a commitment to high-quality social care delivery in the county.

The post emphasizes coordination with health partners, leadership of a multi-disciplinary team, and ensuring timely assessments and service continuity.

Qualifications

• Relevant management qualification, NVQ Level 4 or other equivalent qualification in a relevant subject or equivalent level of relevant experience.
• Evidence of effectively planning, managing and prioritising working and meeting deadlines.
• Ability to coach, mentor and support the team in their performance and development.
• Ability to communicate clearly and accurately, both orally and in writing, with a wide range of people.

Responsibilities

• Manage referral activity and ensure timely progression.
• Coordinate with HART and health partners for integrated therapy offers.
• Oversee service delivery to maintain 24/7 availability of the Reablement service.
• Promote compliance with legislative/regulatory standards and service frameworks.

Skills

Planning & prioritising

Coaching & mentoring

IT literacy

Communication skills

Team leadership

Negotiation & persuasion

Education

NVQ Level 4 or equivalent

Management qualification

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Database systems

Job description

Organisation: Leicestershire County Council

Work Location: County Hall, Leicester Road, Glenfield, LE3 8RA

Salary:£45,309 - £49,407 per annum (pro rata for part-time)

Working Hours:37 hours per week.

Contract Type:Permanent

Closing Date:18th Sepember 2026

Interview Date(s):TBC

Are you looking for a rewarding career where you can make a difference? Do you want a job where no two days are the same?

About the Role

The Homecare Assessment Reablement Team (HART) service helps individuals develop the confidence and skills they need to live as independently as they can at home and in their local community. The team works closely with health partners to deliver an integrated therapy offer and achieve the most independent outcome for each person. Care Act assessments are completed (where necessary) to reduce hand-off to other teams and ensure the assessment is completed in a timely manner. In addition to this, HART Urgent provides an intensive short-term personal care and reablement service for people who are at high risk of deterioration and require urgent social care support. The overarching service operates on a 24/7 basis and is the departments main contact point outside of usual business hours. This post ensures that referral activity is progressed and managed in a timely manner and that all available capacity is maximised.

An enhanced DBS check is required for this post.

For information on our approach to the recruitment of ex-offenders, please see our policy statement.

About You

To apply for this post, you must have:

• Relevant management qualification, NVQ Level 4 or other equivalent qualification in a relevant subject or equivalent level of relevant experience.
• Evidence of effectively planning, managing and prioritising working and meeting deadlines. A good understanding of social care organisations, partnership agencies in statutory, voluntary and independent sectors.
• Ability to continuously update knowledge, implement and introduce systems to evidence adherence to legislative/regulatory standards and service frameworks relevant to the service.
• Ability to coach, mentor and support the team in their performance and development and apply a range of other learning and development interventions to ensure continuous improvement of self and others. And the ability to effectively manage, motivate and lead staff. Embraces and champions ongoing change and encourages/supports others to do the same.
• Ability to prioritise effectively across a wide range of competing demands to meet deadlines.
• The ability to use Information Technology applications e.g. Microsoft Outlook, Word, Excel and database applications.
• Ability to communicate clearly and accurately, both orally and in writing, with a wide range of people, including representatives from other agencies, using skills of negotiation and persuasion.

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion,please contact:

Rita Thiem - Strategic Service Manager

Telephone: [phone]

Email: [e-mail]