Harrods Store Manager

TN United Kingdom; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in luxury retail seeks a dynamic Store Manager to lead their team at a prestigious location. This role involves managing daily operations, ensuring exceptional customer experiences, and driving sales performance. You will have the opportunity to motivate and mentor your team while implementing innovative ideas to enhance the store's appeal. With a focus on personal responsibility and professional growth, this position offers unique career opportunities and generous employee perks, including discounts on high-quality products. If you are passionate about retail and eager to make a difference, this is the perfect opportunity for you.

Benefits

Bonus scheme

Generous discounts on products

Chocolate at work

In-house and further training

Exciting working environment

Unique career opportunities

Respectful feedback culture

Qualifications

• Experience in managing a premium or luxury retail store.
• Proficient in MS Office and POS systems.

Responsibilities

• Manage branch operations and lead by example on the shop floor.
• Deliver sales and profitability in line with budgets.
• Recruit, train, and onboard a winning team.

Skills

Retail Management

Customer Service

Sales Strategy

Team Leadership

KPI Analysis

MS Office

POS Systems

Food Safety Protocol

Job description

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Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

1d7fdec9b081

Job Views:

3

Posted:

10.05.2025

Expiry Date:

24.06.2025

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Job Description:

Harrods Store Manager at Laderach (UK) Ltd. | softgardenView job here

Job Description:

Harrods Store Manager at Laderach (UK) Ltd. | softgardenView job here

Harrods Store Manager

Full Time Brompton Road 87-135, SW1X 7XL, England, Vereinigtes Königreich With Professional Experience 5/9/25

High-quality fresh chocolate - that's what the Swiss chocolate manufacturer Läderach stands for. Founded in 1962, the family business now employs over 2500 people from more than 80 countries across the group, and the trend is rising. The company's headquarters are located in the canton of Glarus. Here, against a picturesque Alpine backdrop, we produce our fresh chocolates and are constantly developing new, innovative ideas in agile teams.

The Retail business unit comprises more than 200 chocolateries in 21 countries. Here we offer our chocolate specialties and invite customers to experience fresh chocolate in ever new ways. Want to be part of it too? Come and join us.

What you can expect

• You manage the branch
• You lead by example on the shop floor to create an outstanding and engaging in-store customer experience
• You deliver sales and profitability in line with budgets
• You motivate, mentor, and coach your team
• You recruit, train and onboard a winning team
• You coordinate day-to-day operations
• You ensure proper food safety protocol and all other Health & Safety regulatory requirements are observed
• You place weekly and seasonal orders and ensure correct stock levels
• You schedule staff to optimise customer service and personnel cost management
• You oversee proper stockroom storage and care, by implementing FIFO in-store and in the stockroom
• You make sure your store looks great, in line with the brand’s visual merchandising guidelines

What we expect from you

• You have experience in managing a premium or luxury retail store
• You love interacting with customers. You set a great example for the rest of the team with your hands-on mentality, enthusiasm, and passion for delivering a fantastic customer experience
• You have firm understanding of, and experience working with, commonly used retail KPIs (e.g. conversion rate, ATV, etc..)
• You are entrepreneurial, hands-on and have solutions-focus mindset
• You are ambitious and results driven
• You have proven ability to develop and grow both a team and business
• You are well organised, detail oriented with the ability to multi-task
• You are able to effectively prioritise and delegate
• You are flexible when it comes to working weekends, evenings and holidays as necessary
• You are proficient in the use of MS Office and different POS systems
• You have excellent written and verbal communication in English (another language is a plus but not necessary)
• You love chocolate and are passionate about fine food

What we offer you

• Bonus scheme
• An exciting working environment with motivated colleagues
• A position with lots of personal responsibility
• The opportunity to contribute fresh ideas
• An open and respectful feedback culture
• In-house and further training
• Unique career opportunities
• Generous discounts on our products
• Chocolate at work
• Easily accessible locations

Own it. Grow it. Make it fresh.

Sounds interesting? Then send us your application.

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