Harpers Place Case Manager

Rock Valley Community Programs; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A community support organization is seeking compassionate Case Managers to provide short-term residential stabilization services for individuals experiencing mental health crises. The role involves conducting intakes, supporting crisis response planning, facilitating group sessions, and collaborating with clinical teams to foster recovery. Candidates should have a relevant degree and experience in crisis management. This position is full-time and requires strong communication skills and a valid driver's license.

Qualifications

• Bachelor’s degree in mental health, human services, or related field preferred.
• Experience working with adults in crisis or with co-occurring disorders.
• Strong verbal and written communication skills.

Responsibilities

• Support individualized crisis stabilization response and service planning.
• Facilitate daily individual and group sessions (non-therapeutic).
• Document behaviors, interventions, and progress within 24 hours.

Skills

Compassion

Strong communication skills

Experience with crisis management

Education

Bachelor's degree in mental health or related field

Job description

Location: Harpers Place – Rock Valley Community Programs, Inc.
Department: Harpers Place | Reports To:Registered Nurse
Schedule: Full-Time |Status: Non-Exempt

Make a meaningful impact—support individuals in crisis and be a calming presence when it matters most.

Harpers Place is seeking compassionate and highly motivated Case Managers to join our team. In this role, you'll help provide short-term residential stabilization services to individuals experiencing mental health crises. You’ll conduct intakes, support crisis response planning, facilitate groups, administer medication, and collaborate with our clinical team to help consumers take their next steps forward.

Key Duties:

Support individualized crisis stabilization response and service planning

Facilitate daily individual and group sessions (non-therapeutic)

Document behaviors, interventions, and progress within 24 hours

Coordinate care and communicate updates with internal clinical team

Participate in staffings and professional development sessions

Maintain compassionate, professional relationships with clients and team

Maintain a minimum billing rate of 66% through timely and accurate documentation

Qualifications:

Bachelor’s degree in mental health, human services, or related field preferred

CNA certification may be considered with relevant experience

Experience working with adults in crisis or with co-occurring disorders

Familiarity with trauma-informed care and recovery-based practices

Strong verbal and written communication skills

Valid driver’s license and good driving record

Physical Requirements:

Must be able to sit, walk, and occasionally lift up to 25lbs

Reasonable accommodations available for qualified individuals

Other Requirements

• Successfully pass a Federal Background Check and State Caregiver Background Check.
• Complete a pre-employment physical, drug test, and TB test.
• Successfully complete all CBRF, DHS 34 &83 trainings.
  Note: All pre-employment and training requirements are paid for by RVCP.

Acknowledgment

This job description is not intended to list all duties or expectations. Additional responsibilities may be assigned as needed to support the program and organizational goals.

Join Our Team

Join us in shaping a workplace that supports, uplifts, and empowers others — from the inside out.
Empower change. Inspire growth. Lead as our next Case Manager.

EEO Statement

Rock Valley Community Programs, Inc. is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive environment for all employees and applicants. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status.