Hardware & IT Service Delivery Lead (Hybrid, 9-Month)

Pontoon; Morley; Hybrid; GBP 30,000 - 38,000; Full time

Job summary

A staffing and consulting agency is looking for an Assistant Technology Support Manager to enhance the technology experience at a leading financial services firm. This hybrid role involves managing hardware operations and supporting process improvements to ensure efficient service delivery. Candidates should have experience with ServiceNow, strong communication skills, and a proven track record in customer service. If you're an adaptable professional eager to support a dynamic team, we want to hear from you.

Qualifications

• Experience as a ServiceNow user, confident navigating and updating tickets is essential.
• Strong experience delivering service improvements.
• Excellent communication and interpersonal skills.

Responsibilities

• Support management in delivering service and achieving departmental SLAs.
• Manage operational backlog to improve efficiency.
• Identify and drive process improvements.

Skills

ServiceNow user experience

Service improvements

Excellent communication skills

Customer service excellence

Adaptability and innovation

Job description

A staffing and consulting agency is looking for an Assistant Technology Support Manager to enhance the technology experience at a leading financial services firm. This hybrid role involves managing hardware operations and supporting process improvements to ensure efficient service delivery. Candidates should have experience with ServiceNow, strong communication skills, and a proven track record in customer service. If you're an adaptable professional eager to support a dynamic team, we want to hear from you.