Hardware Break / Fix Field Computer Engineer L2 - Birmingham

Global Technology Solutions Ltd; Birmingham; Remote; GBP 100,000 - 125,000; Full time

Job summary

A technology solutions company is seeking an experienced L2 Break / Fix Engineer to provide onsite hardware support in Birmingham. Responsibilities include diagnosing, repairing, and rebuilding HP and Lenovo devices, performing component swaps, and delivering professional customer service. This field-based role offers a day rate of £210 inside IR35 with additional mileage expenses. The ideal candidate should have familiarity with device repair and a strong customer service orientation.

Responsibilities

• Attend customer sites to perform laptop and desktop break / fix activities.
• Conduct hardware diagnostics, component swaps, repairs, and full reassembly.
• Work to vendor guidelines for HP and Lenovo hardware.
• Use a mobile service app to manage, update, and close tickets.
• Check in / out parts and return unused components daily.
• Perform tasks such as BIOS updates and device branding as required.
• Maintain safe working practices and elevate issues through the appropriate support channels.
• Deliver professional onsite customer service.

Job description

Hardware Break / Fix Field Computer Engineer (L2) – Birmingham

Job Title : Break / Fix Engineer (L2)
Location : Birmingham (Field-Based)
Contract Duration : Until December 19th
Working Hours : Monday–Friday, 08:30–17:00
Day Rate : £210 per day (Inside IR35, via umbrella)
Expenses : Mileage and parking claimable

Overview

We are seeking an experienced L2 Break / Fix Engineer to provide independent onsite hardware support across customer locations in the Birmingham area. The role focuses on diagnosing, repairing, and rebuilding HP and Lenovo laptops and desktops, including component replacement and hardware-level troubleshooting. HP / Lenovo SQ training is desirable but not essential.

Key Responsibilities

• Attend customer sites to perform laptop and desktop break / fix activities
• Conduct hardware diagnostics, component swaps, repairs, and full reassembly
• Work to vendor guidelines for HP and Lenovo hardware
• Use a mobile service app to manage, update, and close tickets
• Check in / out parts and return unused components daily
• Perform tasks such as BIOS updates and device branding as required
• Maintain safe working practices and elevate issues through the appropriate support channels
• Deliver professional onsite customer service

Requirements

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