Hardware Break / Fix Field Computer Engineer - Bristol

Global Technology Solutions Ltd; Bristol; On-site; GBP 100,000 - 125,000; Full time

Job summary

A technology service provider is looking for an experienced Break/Fix Engineer (L2) to provide onsite hardware support in Bristol. This role focuses on diagnosing, repairing, and rebuilding HP and Lenovo laptops and desktops. The candidate will perform break/fix activities at customer locations, manage support tickets, and ensure professional customer service. Experience with hardware diagnostics is required. Competitive day rate offered, working Monday to Friday.

Qualifications

• Experience in diagnosing and repairing laptops and desktops.
• Desirable training for HP/Lenovo equipment.
• Ability to work independently in the field.

Responsibilities

• Attend customer sites for break/fix activities.
• Perform hardware diagnostics and repairs.
• Update and manage support tickets.

Skills

Hardware diagnostics

Component replacement

Customer service

Tools

Mobile service app

HP and Lenovo hardware

Job description

Hardware Break / Fix Field Computer Engineer (L2) – Bristol

Job Title : Break / Fix Engineer (L2) Location : Bristol (Field-Based) Contract Duration : Until December 19 th Working Hours : Monday–Friday, 08 : 30–17 : 00 Day Rate : £210 per day (Inside IR35, via umbrella) Expenses : Mileage and parking claimable

Overview

We are seeking an experienced L2 Break / Fix Engineer to provide independent onsite hardware support across customer locations in the Bristol area. The role focuses on diagnosing, repairing, and rebuilding HP and Lenovo laptops and desktops , including component replacement and hardware-level troubleshooting. HP / Lenovo SQ training is desirable but not essential.

Key Responsibilities

• Attend customer sites to perform laptop and desktop break / fix activities
• Conduct hardware diagnostics, component swaps, repairs, and full reassembly
• Work to vendor guidelines for HP and Lenovo hardware
• Use a mobile service app to :

Manage, update, and close tickets

• Check in / out parts and return unused components daily
• Perform tasks such as BIOS updates and device branding as required
• Maintain safe working practices and elevate issues through the appropriate support channels
• Deliver professional onsite customer service

Requirements

Strong ...