Hard Services Contract Manager

MANCHESTER AIRPORT PLC; Mill End; On-site; GBP 59,000; Full time

Job summary

A leading airport management firm is seeking a Contracts Manager to oversee hard services at London Stansted Airport. The ideal candidate will have a higher qualification in facilities management, strong operational experience, and a track record in compliance. Responsibilities include managing contracts, ensuring performance targets are met, and budget management. Benefits include 24 days holiday, free parking, and a flexible pension plan. Candidates should possess excellent stakeholder management skills and preferably have IOSH or NEBOSH certification.

Benefits

Flexible and generous company pension plan

24 days holiday plus bank holidays

Free parking

Subsidised public transport

Huge range of company discounts

2 volunteering days per year

Free VirtualGP service

Care Concierge service

Qualifications

• 5+ years operational and/or facilities management experience required.
• Experience in a high footfall, security, and regulated environment is beneficial.
• Strong knowledge of statutory compliance (e.g. SFG20, PPM regimes).

Responsibilities

• Oversee day to day delivery of the hard services contract.
• Ensure SLA’s, KPI’s and performance targets are met.
• Drive continuous improvements over the course of the contract.
• Manage budgets, forecasts, and control reactive costs.

Skills

Stakeholder management

Operational experience

Technical expertise

Budget management

Compliance knowledge

Education

Higher qualification in facilities management or similar

Diploma in contract management

IOSH or NEBOSH certification

Job description

Contracts Manager – Facilities Management - Hard Services

Facilities Team (part of Stansted Asset Management)

London Stansted Airport

Permanent position

40 hours per week

Band 3 - £59,000 p.a.

Please submit a cover letter clearly detailing the skills, experience and qualifications you have for this role.

The role

Proactive contract manager to oversee the delivery of a hard facilities management services contract. The role requires strong operational experience, stakeholder and contractor relationship management, and technical expertise to ensure the highest standards of compliance, service delivery, and asset performance in a 24 / 7, high-security environment.

Contract Management

• Oversee day to day delivery of the contract
• Ensuring SLA’s, KPI’s and performance targets are met and reacting accordingly if they are not.

Relationship Management

• Being the primary contact for MAG in relation to the hard services contract.
• Attending and organising regular meetings and giving updates for internal stakeholders.
• Driving continuous and innovative improvements over the course of the contract.

Compliance and Safety

• Ensuring both the statutory and local compliance measures are in place, being cautious of the nature of the high security environment.
• Maintaining and documenting any necessary audits.
• Leading or assisting in any incidents affecting airport operations.

Financials

• Manage budgets, forecasts and control reactive costs in line with contract requirements.
• Identify and set early warnings to mitigate against risks and additional works.
• Support procurement with operational and contract variations when necessary.

What will make you successful in this role?

• Higher qualification in facilities management, strategic management or similar / diploma in contract management.
• Strong knowledge of statutory compliance (e.g. SFG20, PPM regimes).
• IOSH or NEBOSH certification would be beneficial.
• Excellent stakeholder management and the confidence to challenge to meet performance expectations.
• Experience within a high footfall, security and regulated environment would be beneficial.
• At least 5 years operational and / or facilities management experience.
• Budget management experience.

Every year, London Stansted Airport connects 30 million passengers with more than 190 destinations across the globe. Part of the largest UK owned airport operator group, MAG, London Stansted Airport supports over 11,600 jobs onsite and generates around £7.75bn each year for the region.

Sustainability is one of our core values, and it shapes everything we do. We're committed to protecting the environment and supporting our local communities. Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities.

At MAG, we recognise creating a first‑class journey for our customers starts by creating a first‑class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You’ll also have access to some great benefits including:

• Flexible and generous company pension plan with various company contribution options (up to 8%) that you can change to suit your personal needs
• 24 days holiday plus bank holidays
• Free parking
• Subsidised public transport
• Huge range of company discounts
• 2 volunteering days per year
• Free VirtualGP service, available 24 hours a day, 7 days a week
• Care Concierge service