Hard Services Contract Manager

CBRE; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global provider of facilities management in London is seeking a Hard Services Contract Manager. You will manage hard services delivery operations, maintain customer relations, and oversee P&L with a focus on safety and performance. Candidates must have relevant experience and HVAP qualification. This role offers an opportunity to innovate and improve service delivery.

Qualifications

• Quantifiable experience within a similar role in critical workplace environments.
• HVAP (High Voltage Authorized Person) qualification required.

Responsibilities

• Supervise and coordinate hard services delivery.
• Maintain customer relations and ensure contractual objectives are met.
• Manage P&L and maintain agreed profit margins.
• Ensure safety and health working conditions.

Skills

Management skills

Strong commercial acumen

Communication skills

Education

HND or higher electrical bias

Job description

Overview

Hard Services Contract Manager

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management, we are recruiting an Hard Services Contract Manager to join our team located in Canary Wharf, London.

As Contract Manager you will be responsible for delivering the full suite of FM services to one of our key client’s, working in partnership with all stakeholders to ensure a 5 Star service is always delivered and maintained.

Constant innovation is key to our long-term success, and within the role you will be responsible for improving both operational and commercial performance through best practice, operational excellence and identifying opportunities for introducing new service lines and product offerings.

The role of the Account Manager will be to supervise, plan, and co-ordinate all aspects of System Operations, Hard Service delivery. Planned Preventative Maintenance (PPM), Reactive Maintenance, M&E and Help Desk Calls, and Small Project Works. The successful candidate would be expected to be operationally hands on where necessary as well as having full managerial and financial responsibilities.

Responsibilities

• Responsible for the day to day running of both the hard services, organising the site team and supply chain in order to meet contractual outputs and objectives
• Maintain customer relations including progress meeting, site visits, and obtaining referrals
• Managing & having accountability for the P&L and maintaining agreed profit margins
• Managing a team of soft services professionals and M&E engineers and contract support workers effectively to maximize the performance of the company
• Assist in the preparation of standard operating procedures, emergency and contingency plans
• Ensure the provision of healthy and safe working conditions and regularly review the H&S policy
• Ensure that opportunities for the strategic development of the contract are exploited, to deliver increased turnover and profitability, and make sure that contracts are re-won on re-tender

Person Specification

• Interested candidates must possess quantifiable experience within a similar role, delivering into a critical workplace environment.
• Knowledge of Hard Services along with qualifications at HND or higher electrical bias is essential.
• Must be HVAP (High Voltage Authorized Person) qualified.
• Strong commercial acumen is essential, and experience of managing a P&L is preferable.
• Excellent communication and management skills are essential

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)