Hard Services Contract Manager

CBRE, Inc.; Camden Town; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global provider of facilities management seeks a Contract Manager to oversee hard services in a critical workplace environment. The ideal candidate must possess an HND or higher in electrical bias and HVAP certification, along with strong management skills and commercial acumen. This role involves day-to-day operations, team management, and maintaining P&L for services delivered. Located in Camden Town, the position offers an opportunity to lead and innovate within a renowned firm.

Qualifications

• Quantifiable experience within a similar role is essential.
• Experience in delivering into a critical workplace environment is necessary.

Responsibilities

• Manage day-to-day running of hard services and site team.
• Maintain customer relations and obtain referrals.
• Accountable for P&L and maintaining profit margins.
• Manage team effectively to maximize performance.
• Prepare standard operating procedures and contingency plans.
• Ensure compliance with health and safety regulations.
• Exploit strategic development opportunities.

Skills

Knowledge of Hard Services

Strong commercial acumen

Excellent communication skills

Management skills

Education

HND or higher in electrical bias

Tools

HVAP certified

Job description

As Contract Manager you will be responsible for delivering the full suite of FM services to one of our key clients, working in partnership with all stakeholders to ensure a 5 Star service is always delivered and maintained.

Constant innovation is key to our long‑term success, and within the role you will be responsible for improving both operational and commercial performance through best practice, operational excellence and identifying opportunities for introducing new service lines and product offerings.

The role of the Account Manager will be to supervise, plan, and co‑ordinate all aspects of System Operations, Hard Service delivery. Planned Preventative Maintenance (PPM), Reactive Maintenance, M&E and Help Desk Calls, and Small Project Works. The successful candidate would be expected to be operationally hands on where necessary as well as having full managerial and financial responsibilities.

Key responsibilities are as follows:

• Responsible for the day to day running of both the hard services, organising the site team and supply chain in order to meet contractual outputs and objectives
• Maintain customer relations including progress meeting, site visits, and obtaining referrals
• Managing & having accountability for the P&L and maintaining agreed profit margins
• Managing a team of soft services professionals and M&E engineers and contract support workers effectively to maximise the performance of the company
• Assist in the preparation of standard operating procedures, emergency and contingency plans
• Ensure the provision of healthy and safe working conditions and regularly review the H&S policy
• Ensure that opportunities for the strategic development of the contract are exploited, to deliver increased turnover and profitability, and make sure that contracts are re‑won on re‑tender

Interested candidates must possess quantifiable experience within a similar role, delivering into a critical workplace environment.

Desired qualifications:

• Knowledge of Hard Services along with qualifications at HND or higher electrical bias is essential.
• Must be HVAP (High Voltage Authorised Person) qualified.
• Strong commercial acumen is essential, and experience of managing a P&L is preferable.
• Excellent communication and management skills are essential

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management, we are recruiting an Hard Services Contract Manager to join our team located in Canary Wharf, London.

CBRE, Inc. is an Equal Opportunity and Affi­v­ent­ive Action Employer (Women/Minorities/Persons with Disabilities/US Veterans).