Hard Services Contract Manager

Manchester Airport Plc; Burton End; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading airport operator is seeking a Proactive Contract Manager to oversee the delivery of hard facilities management services. The candidate will be responsible for managing budgets, compliance, and performance targets in a dynamic, high-security environment. Applicants should possess extensive operational experience, strong stakeholder management skills, and a higher qualification in facilities management. This role offers attractive benefits including a flexible pension plan, paid holidays, and more.

Benefits

Generous company pension plan

24 days holiday plus bank holidays

Free parking

Subsidised public transport

Company discounts

2 volunteering days

Free Virtual GP service

Care Concierge service

Qualifications

• Strong knowledge of statutory compliance.
• IOSH or NEBOSH certification would be beneficial.
• Experience within a high footfall, security and regulated environment.

Responsibilities

• Ensure SLA’s, KPI’s and performance targets are met.
• Act as the primary contact for MAG regarding the hard services contract.
• Drive continuous and innovative improvements throughout the contract.

Skills

Operational experience

Stakeholder management

Technical expertise

Budget management

Education

Higher qualification in facilities management

Diploma in contract management

Job description

Overview

Proactive contract manager to oversee the delivery of a hard facilities management services contract. The role requires strong operational experience, stakeholder and contractor relationship management, and technical expertise to ensure the highest standards of compliance, service delivery, and asset performance in a 24/7, high‑security environment.

Responsibilities

• Oversee day‑to‑day delivery of the contract and ensure SLA’s, KPI’s and performance targets are met, reacting as required when they are not.
• Act as the primary contact for MAG regarding the hard services contract.
• Attend and organise regular meetings, providing updates for internal stakeholders.
• Drive continuous and innovative improvements throughout the contract.
• Ensure statutory and local compliance measures are in place, with particular regard to the high‑security environment.
• Maintain and document necessary audits.
• Lead or assist in any incidents affecting airport operations.
• Manage budgets, forecasts and control reactive costs in line with contract requirements.
• Identify and set early warnings to mitigate against risks and additional works.
• Support procurement with operational and contract variations when necessary.

Qualifications

• Higher qualification in facilities management, strategic management or similar / diploma in contract management.
• Strong knowledge of statutory compliance (e.g. SFG20, PPM regimes).
• IOSH or NEBOSH certification would be beneficial.
• Excellent stakeholder management and the confidence to challenge to meet performance expectations.
• Experience within a high footfall, security and regulated environment would be beneficial.
• At least 5 years operational and / or facilities management experience.
• Budget management experience.

About Stansted

Every year, London Stansted Airport connects 30 million passengers with more than 190 destinations across the globe. Part of the largest UK‑owned airport operator group, MAG, London Stansted Airport supports over 11 600 jobs onsite and generates around £7.75 bn each year for the region.

Benefits

• Flexible and generous company pension plan with various contribution options (up to 8%) that you can change to suit your personal needs.
• 24 days holiday plus bank holidays.
• Free parking.
• Subsidised public transport.
• Huge range of company discounts.
• 2 volunteering days per year.
• Free Virtual GP service, available 24 hours a day, 7 days a week.
• Care Concierge service.