Hands-on Shift Leader — Deliver Great Burger Experience

Five Guys; Stoke-on-Trent; On-site; GBP 60,000 - 80,000; Full time

Job summary

An international restaurant chain seeks a Shift Manager in Stoke-on-Trent to support the management team in delivering an outstanding customer experience. You'll demonstrate leadership while ensuring that every shift runs smoothly and the team adheres to quality standards. The ideal candidate will have a hands-on approach and strong customer service skills. This position offers various perks including bonuses, holiday pay, and employee discounts.

Benefits

Achievable bonus scheme

Paid holidays

Free meals on shift

Employee discounts

Development opportunities

Qualifications

• Ability to demonstrate leadership and coach team members.
• Experience in customer service and handling complaints.
• Enthusiastic approach to maintaining high standards.

Responsibilities

• Support the General Manager in delivering exceptional service.
• Ensure a positive working environment for staff.
• Lead the team in delivering quality food and service.

Skills

Leadership

Customer service

Team management

Problem-solving

Job description

An international restaurant chain seeks a Shift Manager in Stoke-on-Trent to support the management team in delivering an outstanding customer experience. You'll demonstrate leadership while ensuring that every shift runs smoothly and the team adheres to quality standards. The ideal candidate will have a hands-on approach and strong customer service skills. This position offers various perks including bonuses, holiday pay, and employee discounts.