Hands-on Shift Leader — Deliver Great Burger Experience

Five Guys; Newcastle-under-Lyme; On-site; GBP 40,000 - 60,000; Full time

Job summary

A popular fast-food restaurant chain in Newcastle-under-Lyme is hiring a Shift Manager. This role involves supporting the General and Assistant Managers to ensure high-quality service and customer satisfaction. The Shift Manager will demonstrate leadership, create a positive working environment, and handle customer complaints effectively. With competitive bonuses and various employee perks, this position is ideal for someone looking to grow in their career with the company.

Benefits

Achievable bonus scheme

Secret Shopper bonus

Long service rewards

28 Days paid holiday

Free meals during shifts

Enhanced Maternity & Paternity Leave

Access to financial wellbeing app

Development opportunities

Pension scheme

Qualifications

• Demonstrate leadership, coaching, and direction to the team.
• Provide an above & beyond experience for team and customers.
• Lead hands-on, working on the line and dining area.

Responsibilities

• Support the General Manager to ensure high standards.
• Ensure customer satisfaction and manage complaints effectively.
• Create a positive working environment for staff.

Skills

Leadership

Customer service

Team management

Job description

A popular fast-food restaurant chain in Newcastle-under-Lyme is hiring a Shift Manager. This role involves supporting the General and Assistant Managers to ensure high-quality service and customer satisfaction. The Shift Manager will demonstrate leadership, create a positive working environment, and handle customer complaints effectively. With competitive bonuses and various employee perks, this position is ideal for someone looking to grow in their career with the company.