Haig Housing – Project Assistant

Confederation of Service Charities; United Kingdom; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading veterans charity in the UK is seeking an experienced Project Assistant for their Housing Operations Team. The role involves assisting in the planning and delivery of major works while ensuring excellent communication with stakeholders and customers. Candidates should possess strong contract management skills and familiarity with building safety. The position offers a hybrid work model, combining home and office work in Victoria. Competitive salary and benefits are included.

Benefits

Excellent company pension

Optional private medical insurance

Ongoing training and professional development

Qualifications

• Previous experience in a similar role in a project management team.
• IT literate in Microsoft Office and Outlook.

Responsibilities

• Assisting the Project Manager(s) in delivering planned works.
• Liaising with internal and external stakeholders for project requirements.
• Dealing with queries related to Planned Projects.
• Producing communications regarding Planned projects.
• Conducting customer satisfaction surveys post-completion.

Skills

Excellent time management and organisation skills

Customer focused

Good communicator with excellent problem-solving skills

Strong experience in contract administration

Education

PRINCE2 or equivalent PM qualification

Tools

Microsoft Office

Project management software

Job description

Help us support Veterans and make a difference!

About the role

We are looking for an experienced Project Assistant for our Housing Operations Team, to assist in procuring, managing and delivering the Trust’s major works, planned and improvement programmes and cyclical maintenance. The successful applicant will have a hybrid approach, working from home and from our Head Office in Victoria.

You will be customer focused, a good communicator with excellent problem‑solving skills and strong experience in contract management and administration. Knowledge and experience in building safety and all aspects of health & safety is desirable.

About Us

Haig Housing Trust (HHT) is the largest veterans housing charity with a presence across the whole UK. We own over 1500 properties in a mix of small estates, where we work to build communities that allow people to live rewarding lives. We will celebrate our centenary in 2028 and intend to develop our estate for the next 100 years to provide for the veterans of the future. With a supportive and engaged Board, we are growing the executive team that will deliver on that intent.

What we offer

In addition to a competitive salary within the range stated above (based on experience), we provide a generous package that includes an excellent company pension, optional private medical insurance, good holiday allowance, and ongoing training and professional development.

Responsibilities

• Assisting the Project Manager(s) in the delivery of the Trust’s Planned Programme of works.
• Liaising with both internal and external stakeholders for reporting requirements, collating and controlling the information the projects generate; inputting this into the asset management and compliance systems.
• Dealing with queries and issues related to Planned Projects and major repairs, liaising with contractors and tenants.
• Producing and sending communications in relation to Planned projects and works.
• Arrange and conduct customer satisfaction surveys on completion of works.
• Ensure that customer liaison forms a major part of the planning and delivery of maintenance programmes and tenants receive a customer focused service.
• Provide some administrative support to Estate Surveyors.
• Undertake any other reasonable duties within own skills and experience.

Person specification

Qualifications / Education

Essential

• Previous experience in a similar role in a project management team.
• IT literate in Microsoft Office and Outlook.

Desirable

• PRINCE2 or equivalent PM qualification.
• Experience in using asset management and project management software.

Knowledge, Skills & Experience

Essential

• Excellent time management and organisation skills.
• Customer focused, good communicator with excellent problem solving skills, including dealing with customer complaints.
• Ability to develop and maintain professional relationships at all levels.
• Strong experience in contract administration.

Desirable

• Ability to prioritise and balance conflicting demands.
• Proven knowledge and experience in building safety and all aspects of health & safety.

Personal qualities

Essential

• Dynamic, flexible and innovative, leads change using best practice from other sectors.
• Team player who works efficiently with other stakeholders.
• Self‑motivated, unafraid to challenge and be challenged, lives organisational values.
• Comply with responsibilities regarding safeguarding and training.
• Able to build relationships, trust & credibility with diverse audiences.

Desirable

• A problem solver, with clear evidence of a proactive, collaborative & agile mindset.
• Clear identification with charitable purpose and tireless working for beneficiaries.
• A clean driving licence.

How to apply

Applications are by CV and covering letter, expressing your suitability to carry out the role. The closing date for applications is midnight on Friday 9 January 2026.

Note: we review applications regularly, so may close the process early – if you’re interested don’t delay.