H&T 3183 - G1 Housing Assistant (604416) - 3183-431923814

South Lanarkshire; Hamilton; On-site; GBP 24,000 - 28,000; Full time

Job summary

A local council in Scotland is seeking a Housing Assistant responsible for clerical duties, providing tenant advice, and ensuring customer satisfaction. Ideal candidates should possess excellent customer care and communication skills, be proficient in Microsoft Word and Excel, and demonstrate a high level of confidentiality. This permanent position offers 35 hours per week with a competitive salary range of £24,325 – £27,391, alongside comprehensive benefits including generous annual leave and a local government pension scheme.

Benefits

Local government pension scheme

Up to 33 days annual leave

Occupational sick pay

Employee discounts

Flexible working policies

Qualifications

• Excellent customer care and communication skills.
• Good working knowledge of Microsoft Word and Excel.
• High level of confidentiality.
• Level 1 disclosure check prior to formal offer of employment.
• Overseas Criminal Records Check for applicants born outside the UK.

Responsibilities

• Support Housing Officers by providing clerical duties such as word processing.
• Provide advice to tenants and customers within the housing office.
• Organise and prioritise workload, responding to changing priorities.

Skills

Customer care

Communication skills

Microsoft Word

Microsoft Excel

Confidentiality

Job description

Housing Assistant

Job Details

Location: Brandon Gate, Hamilton

Hours: 35 hours per week, Permanent

Work Pattern: Monday – Thursday 8:45am – 4:45pm, Friday 8:45am – 4:45pm

Salary: £24,325 – £27,391

Application closing date: 17 December 2025 11:55pm

Overview

An exciting opportunity has arisen for someone who has excellent customer care and communication skills. The role of Housing Assistant undertakes a wide range of clerical duties including word processing, filing and photocopying and has the added advantage of working within a busy locality housing office, supporting Housing Officers and providing advice to tenants and customers, making a direct impact to the local community and our service users.

Due to the post being in a front line service, the successful candidate should demonstrate a commitment to the principals of customer care along with effective communication and interpersonal skills. Due to the nature of the post, it requires a high level of confidentiality.

Responsibilities

• Support Housing Officers by providing clerical duties such as word processing, filing and photocopying.
• Provide advice to tenants and customers within the housing office.
• Organise and prioritise workload, respond to changing priorities and contribute effectively to team goals and projects.
• Use relevant IT systems and software applications, in particular Microsoft Word and Excel.

Qualifications

• Excellent customer care and communication skills.
• Good working knowledge of Microsoft Word and Excel.
• High level of confidentiality.
• Level 1 disclosure check prior to formal offer of employment.
• Overseas Criminal Records Check for applicants born outside the UK or who have lived or worked outside the UK for a continuous period of three months in the past 10 years.

Equal Opportunities and Armed Forces Community Covenant

South Lanarkshire Council is an Equal Opportunities employer and encourages applications from all members of the community.

We are a Disability Confident Scheme Employer and guarantee to interview all disabled applicants who meet the essential criteria of the person specification.

South Lanarkshire Council is committed to providing support to members of the armed forces, veterans and their families as set out in the Armed Forces Community Covenant. Veterans & Service leavers are guaranteed an interview who meet the essential criteria.

Benefits

• Enrolment in award winning local government pension scheme.
• Option to join the Salary Sacrifice Shared Cost AVC scheme.
• Up to 33 days annual leave.
• Public holiday entitlement (up to 10 days).
• Occupational sick pay.
• Family friendly policies – flexible working and leave, maternity/paternity leave, enhanced leave.
• Employee discounts – including discounts at the cinema.
• Range of benefits to support you, including Cycle to Work Scheme, Physiotherapy, Employee Assistance Program (practical and emotional support).

Application Process

Please apply online. All correspondence will be via your email address.

If you require to submit any further additional information to support your application (not a CV), please upload this under supporting documents.

PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. To be considered for this vacancy you must complete the application form. All CV submissions will be disregarded.

Preferred candidates identified after selection event process will be required to assist the recruitment team to ensure timely completion of recruitment checks. If recruitment checks are not completed within a reasonable timescale, you may be automatically withdrawn from this position. Canvassing of elected members or employees of South Lanarkshire Council directly or indirectly in connection with any appointment within the Council shall disqualify the applicant.

Legal and Disclosure

The post is excepted in terms of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 2003.

Applicants are required to provide evidence of an Overseas Criminal Records Check if applicable. The check must be translated into English and should come from the police, judicial authority, government department or home embassy of the country concerned.