Gyms Duty Manager

JD GROUP; York and North Yorkshire; On-site; GBP 25,000 - 35,000; Full time

Job summary

A fitness management company in York is seeking a Gym Manager to oversee daily operations, maintain standards, and boost membership. The ideal candidate will have management experience in the leisure industry and a strong commitment to customer service. This role requires leading a team, achieving sales targets, and ensuring the entire facility operates smoothly and efficiently.

Qualifications

• Experience in a management role within leisure or fitness.
• Strong customer service skills and leadership qualities.
• Sales driven with local marketing coordination skills.

Responsibilities

• Oversee daily operations and maintain gym standards.
• Conduct safety checks and address any issues.
• Achieve sales and membership targets.
• Ensure cleanliness and service quality throughout the facility.
• Deliver outstanding member service and maintain brand standards.

Skills

Management experience in leisure industry

Passion for customer service

Level 2 Gym Instructor qualification

Experience in driving sales

Leadership and team management

Job description

Role Overview

This role requires a team player with flair and commercial ability, and the skill, energy and determination to help drive and develop the business alongside the General Manager. We are looking for a manager with experience of maintaining and developing the standards and reputation, whilst nurturing a growing membership base and team.

Responsibilities

• Responsible for the operational running of the gym at all times. Opening and closing site when required due to operational hours of the business.
• Expectation to work early in the morning, late weekdays, and weekends.
• Ensure that all policies and procedures in both the Health and Safety Employee Policy and Company Procedures Handbook are adhered to.
• Responsible for adhering to and maintaining the JD Gyms Brand Standard.
• Conduct daily, weekly, and monthly safety checks. Report and chase all defects, to ensure the building and its equipment is safe to use.
• To work towards and aim to achieve all sales and membership targets that are set.
• To drive and maximise secondary spend revenue.
• To ensure the whole of the gym facility is of the highest standard of cleanliness. Maintain outside of the contract cleaning hours.
• Ensure the in-house cleaners (General Assistant) are cleaning to the highest standard.
• To ensure uniform standards are being adhered to by all team members and yourself.
• To always deliver outstanding member service.
• To help create an environment where the team and contracted personnel enjoy themselves whilst at work.
• To undertake any other reasonable duties/projects/meetings, that may be required.
• To always be an ambassador of JD Gyms.

Skills and Experience

• Must have experience, ideally in a management position within a leisure related industry.
• Must be passionate about customer service and be an inspirational leader in the way they manage.
• Must be qualified to at least Level 2 Gym Instructor.
• Must have experience in driving sales and helping to co-ordinate local marketing activity as well as managing a successful team.
• Ideally will have experience as an Assistant Manager helping to oversee all business areas within a leisure facility or have substantial experience as a Fitness Manager or other similar operational function.