Gym Operations & Member Experience Lead

JD GROUP; Luton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading gym chain in Luton seeks a passionate manager to oversee operations and ensure exceptional customer service. The ideal candidate will be a team player with previous management experience in the leisure industry and a Level 2 Gym Instructor qualification. You will be responsible for driving sales, maintaining brand standards, and creating a positive environment for both staff and members. Early mornings and weekend shifts are expected.

Responsibilities

• Oversee operational running of the gym.
• Ensure all policies and procedures are followed.
• Achieve sales and membership targets.
• Ensure cleanliness standards are maintained.
• Deliver outstanding member service.

Skills

Experience in management

Customer service passion

Leadership skills

Sales driving capability

Level 2 Gym Instructor qualification

Education

Level 2 Gym Instructor

Job description

A leading gym chain in Luton seeks a passionate manager to oversee operations and ensure exceptional customer service. The ideal candidate will be a team player with previous management experience in the leisure industry and a Level 2 Gym Instructor qualification. You will be responsible for driving sales, maintaining brand standards, and creating a positive environment for both staff and members. Early mornings and weekend shifts are expected.