Gym Equipment Customer Service & Warranty Advisor

Fitness Superstore; Northampton; On-site; GBP 26,000 - 31,000; Full time

Job summary

A retail company in Northampton is looking for a Customer Services Advisor to provide exceptional support and service in a busy environment. With a salary of £26,350 per annum and a bonus scheme, you will manage warranty claims, provide product knowledge, and ensure customer satisfaction. Ideal candidates have strong communication skills and experience in customer service, alongside a passion for fitness.

Benefits

Bonus

Pension scheme

Paid lunch breaks

Generous staff discount

29 days holiday

Free parking

On-the-job training

Qualifications

• At least 12 months experience in a customer service office environment.
• Ability to communicate technical information effectively.
• Excellent attention to detail.

Responsibilities

• Oversee customer warranty claims and equipment servicing.
• Develop understanding of product range to advise customers.
• Provide top-tier customer service to resolve inquiries.

Skills

Communication skills

Customer service experience

Technical information communication

Attention to detail

Interpersonal skills

Adaptability

Tools

Excel

Word

Outlook

Job description

A retail company in Northampton is looking for a Customer Services Advisor to provide exceptional support and service in a busy environment. With a salary of £26,350 per annum and a bonus scheme, you will manage warranty claims, provide product knowledge, and ensure customer satisfaction. Ideal candidates have strong communication skills and experience in customer service, alongside a passion for fitness.