Gym Duty Manager — Flexible Hours, Lead Service & Safety

JD Sports Fashion PLC; Sunderland; On-site; GBP 23,000 - 29,000; Full time

Job summary

JD Sports in Sunderland is seeking a Duty Manager to support daily club operations and deliver a safe, welcoming member experience. You will partner with the management team to drive membership and commercial goals while upholding JD Gyms standards and brand integrity.

You will lead and support colleagues, ensuring high standards of service, safety, cleanliness and professional appearance across shifts, with flexibility for early mornings, evenings and weekends.

Qualifications

• Experience leading or supporting colleagues in a leisure, fitness, hospitality or customer-focused environment.
• Strong commitment to delivering excellent member service and ability to coach and develop colleagues.
• Qualified to at least Level 2 Gym Instructor.
• Experience contributing to membership growth, commercial performance, local marketing initiatives and team development.
• Experience supporting operational delivery, people leadership and commercial performance in leisure or customer-focused settings.

Responsibilities

• Oversee day-to-day club operations, including opening/closing duties.
• Adopt flexible hours including early mornings, evenings and weekends.
• Adhere to Health and Safety Employee Policy and Company Procedures Handbook.
• Maintain JD Gyms Brand Standards throughout all interactions and areas.
• Conduct regular safety checks and report defects to keep facilities safe.
• Help achieve membership, revenue and commercial objectives.
• Identify opportunities to grow secondary revenue streams.
• Ensure high cleanliness standards and support others in maintaining them.

Skills

Team leadership

Customer service

Coaching

Membership growth

Education

Level 2 Gym Instructor

Job description

Role overview:

As a Duty Manager, you will play an important role in supporting the day-to-day operation of the club. You will help maintain high operational standards, support colleagues and ensure members receive a safe, welcoming and positive experience during every visit.

Working closely with the wider management team, you will contribute to achieving membership and commercial objectives while ensuring the club operates efficiently, safely and in line with JD Gyms standards.

Responsibilities:

• Take responsibility for the day-to-day operational running of the club, including opening and closing duties where required.
• Flexible approach to working hours, including early mornings, evenings and weekends, in line with business needs.
• Ensure that all policies and procedures in both the Health and Safety Employee Policy and Company Procedures Handbook are adhered to.
• Responsible for adhering to and maintaining the JD Gyms Brand Standard.
• Conduct daily, weekly, and monthly safety checks. Report and chase all defects, to ensure the building and its equipment is safe to use.
• Support the achievement of membership, revenue and commercial objectives.
• Identify and support opportunities to grow secondary revenue streams.
• Ensure the gym facility is maintained to a high standard of cleanliness.
• Support General Assistants in maintaining high cleanliness standards across all areas of the club.
• Maintain professional appearance and uniform standards across the team in line with company expectations.
• Deliver outstanding member service through positive and professional interactions.
• Help create a positive, supportive and engaging environment for colleagues and contracted personnel.
• Undertake any other reasonable duties, projects or meetings as required.
• Represent JD Gyms values and standards in all interactions with members and colleagues.

Skills and Experience:

• Experience leading or supporting colleagues within a leisure, fitness, hospitality or customer-focused environment.
• Demonstrates a strong commitment to delivering excellent member service and has the ability to support, coach and develop colleagues.
• Must be qualified to at least Level 2 Gym Instructor
• Experience contributing to membership growth, commercial performance, local marketing initiatives and team development.
• Experience supporting operational delivery, people leadership and commercial performance within a leisure or customer-focused environment.