Gym Assistant & Member Experience Champion

JD Sports; Wigan; Hybrid; GBP 12,000 - 17,000; Full time

Job summary

JD Gyms is seeking a diligent cleaner to uphold high cleanliness standards across the club and to support a positive environment for members and staff. You will perform daily, weekly, and monthly cleaning and safety checks while ensuring brand standards are followed and professional appearance is maintained.

The role emphasizes delivering friendly, professional member service and contributing to learning initiatives to promote consistent standards across the business.

Qualifications

• Strong interpersonal skills with excellent attention to detail and a commitment to maintaining high standards.
• Commitment to delivering excellent member service and maintaining high standards.
• Experience in a customer-facing, cleaning, leisure or similar environment is advantageous.
• Effective communication skills with the ability to build positive relationships with members and colleagues.
• Ability to work collaboratively as part of a team while managing responsibilities independently.

Responsibilities

• Ensure that all policies and procedures in both the Health and Safety Employee Policy and Company Procedures Handbook are adhered to.
• Support and maintain JD Gyms brand standards across all areas of the club.
• Conduct daily, weekly, monthly cleaning and safety checks.
• Report all defects to ensure the building and its equipment is safe to use.
• Ensure the gym facility is maintained to a high standard of cleanliness.
• Maintain professional appearance and uniform standards in line with company expectations.
• Deliver outstanding member service through positive and professional interactions.
• Support learning and development initiatives, including training activities designed to promote consistent standards across the business.
• To undertake any other reasonable duties.

Skills

Interpersonal skills

Attention to detail

Customer service

Teamwork

Communication

Job description

JD Gyms is seeking a diligent cleaner to uphold high cleanliness standards across the club and to support a positive environment for members and staff. You will perform daily, weekly, and monthly cleaning and safety checks while ensuring brand standards are followed and professional appearance is maintained.

The role emphasizes delivering friendly, professional member service and contributing to learning initiatives to promote consistent standards across the business.