Guest Services Specialist | Growth & Perks

Dalata Hotel Group plc; Glasgow; On-site; GBP 18,000 - 22,000; Full time

Job summary

A hospitality group in Glasgow is seeking a Receptionist to greet guests, handle registrations, and assist with inquiries. Ideal candidates should have excellent customer service abilities and the capability to perform well under pressure. Experience in a 3/4-star hotel is desired, but not essential. The company offers various benefits, including free meals on duty, discounts on hotel stays, and development opportunities through their academy.

Benefits

Free employee meals on duty

50% Off F&B in all properties

Employee rate on rooms for all hotels

30% off Friends & Family rate

Extra AL day for every year worked

Employee Assistance Programme

Cycle to Work Scheme

Pension access

Development Opportunities

Staff Appreciation Initiatives

Qualifications

• Experience in 3/4-star hotel is desired but not essential.
• Ability to work independently and take initiative.

Responsibilities

• Greet and welcome guests as they arrive at the hotel.
• Register guests and process their payments.
• Respond to inquiries guests may have about facilities and local information.
• Ensure the security of room keys.
• Update all guest information in the computer system.
• Take and confirm reservations for guests.

Skills

Excellent customer service skills

Outstanding communication skills

Ability to work independently

Capability to remain calm under pressure

Job description

A hospitality group in Glasgow is seeking a Receptionist to greet guests, handle registrations, and assist with inquiries. Ideal candidates should have excellent customer service abilities and the capability to perform well under pressure. Experience in a 3/4-star hotel is desired, but not essential. The company offers various benefits, including free meals on duty, discounts on hotel stays, and development opportunities through their academy.