Guest Services & Reservations Specialist

Burlington Hotel; Greater London; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading hospitality group in Greater London is seeking a passionate Reservations Agent to join their team. The role requires at least one year of experience in a similar position and a dedication to delivering excellent customer service. Responsibilities include managing sales inquiries, coordinating guest requirements, and supporting the hotel's sales strategy. The company offers competitive salaries, perks, and opportunities for personal development, promoting a motivated and engaged workforce.

Benefits

Competitive salaries

Complimentary Mental Health & Wellbeing services

Discounted hotel stays

In-house benefits

Qualifications

• At least one year's experience in a similar position.
• Ability to deliver great service to guests.
• Passion for hospitality.

Responsibilities

• Ensure all sales enquiries are dealt with proactively.
• Keep up to date with the Hotel's sales selling strategy.
• Inform departments of guest special requirements.
• Identify market trends and coordinate activities.
• Ensure rooming lists are entered correctly.

Skills

Customer service

Proactive communication

Reliability

Willingness to learn

Job description

A leading hospitality group in Greater London is seeking a passionate Reservations Agent to join their team. The role requires at least one year of experience in a similar position and a dedication to delivering excellent customer service. Responsibilities include managing sales inquiries, coordinating guest requirements, and supporting the hotel's sales strategy. The company offers competitive salaries, perks, and opportunities for personal development, promoting a motivated and engaged workforce.