Guest Services Receptionist

Mitie; Scotland; On-site; GBP 10,000 - 40,000; Full time

Job summary

A facilities management company in Scotland is seeking a Receptionist to join their team. The role involves managing reception duties, providing excellent customer service, and handling administrative tasks efficiently. The ideal candidate will have strong communication and interpersonal skills, IT literacy, and the ability to prioritize workloads. This position offers a salary of £13.45 per hour and requires a friendly approach and professionalism in all interactions.

Qualifications

• Friendly and approachable manner.
• Professionalism in customer service.
• Ability to manage queries and messages.

Responsibilities

• Sign in visitors and issue health and safety briefs.
• Manage building security by unlocking and locking daily.
• Respond to the Reception Inbox timely.
• Maintain health and safety folders.

Skills

Communication skills

Interpersonal skills

IT literacy

Ability to prioritize workload

Job description

We are on the lookout for a professional, welcoming, and experienced Receptionist to join our team. You will perform reception, administration, and secretarial duties efficiently and effectively on behalf of the building in which you are located in.

You will be expected to keep a tidy efficient reception area, providing a professional and courteous service throughout. You will also be required to handle any phone calls and emails in a prompt, professional manner as well as sorting and distributing incoming mail and packages.

As a Receptionist, you will be in charge of managing documentation and ensuring it is stored in the appropriate location or system. Some additional duties will include managing queries and messages from visitors, issuing visitor and staff passes, assisting with emergency evacuations, ordering of consumable goods and more.

We are looking for someone with a friendly and approachable manner and can always remain professional, displaying sound communication and interpersonal skills. The ideal candidate needs to be IT literate with the ability to prioritise your own workload and work efficiently to agreed deadlines.

Guest Services Receptionist at our location in Cadder!

We are looking for professional and smart individual to join our mite team in partnership with network rail! Do you love providing excellent customer service? Thrive in a fast paced and professional environment? Putting customer and clients at the front of all you do?

Cadder Depot, 2 Cadder Lane, BishopbriggsG64 1 FSMonday - Friday 0800 - 1700 £13.45 an hour

Day to day duties will include:

• To sign in visitors, issuing the health and safety brief, answering and solving telephone queries and booking meeting rooms for our clients if required.
• Responsible for unlocking and locking the building daily, this includes carrying out daily checks to make sure the building is secure.
• Effective management of administrative tasks such as, but not restricted to; monthly visitor figures, no show report, stock take of audio-visual equipment, producing the Signature Network Rail newsletter, internal auditing and staff passes report.
• Responding to the Reception Inbox making sure all emails are replied to in a timely manner.
• Elements of travel to relieve other sites if needed (Full licence holders would be preferred but not essential).
• Reviewing the security check list ensuring all faults have been corrected or logged to maintenance.
• Ensuring all Network Rail Signature health and safety posters and leaflets are up to date and relevant.
• Being the representative on behalf of the team for the engagement team.
• Collating and ordering lunches from catering suppliers for each classroom.
• Maintain up to date health and safety folders, with direction from the regional front of house manager.
• Co-ordinate the general running's of the building including kitchen and break out room checks to insure they are kept clean and tidy.

Along with reception duties, you will assist with additional tasks such as:

• Dealing with planned and reactive works as and when required.
• Work with our Compliance Manager to ensure all reactive and pre planned maintenance jobs are completed within our agreed Service Level Agreement with the client.
• Conducting floor walks and logging any faults that are present.

If this sounds like you, then we want to hear from you!