Guest Services Operator

Bamford Collection; Moreton-in-Marsh; On-site; GBP 28,000; Full time

Job summary

A prominent lifestyle brand collection in the United Kingdom is seeking a Customer Services Operator. In this role, you will manage guest enquiries, bookings, and provide exceptional service to enhance the guest experience. Candidates should be organised, tech-savvy, and have strong communication skills. This position involves some evenings and weekends. The role offers a competitive salary and various perks, including private medical insurance and exclusive discounts.

Benefits

Exclusive Discounts

Volunteering Day

Private Medical

Pension Scheme

Life Assurance

24/7 Mental Health Support

Qualifications

• Pride in providing exceptional customer service and going above and beyond.
• Professional communication skills across all channels.
• Ability to manage multiple inquiries with precision.

Responsibilities

• Handle enquiries and manage bookings for guests.
• Provide warm, efficient, and engaging service throughout the guest journey.
• Convert enquiries into bookings through exceptional product knowledge.

Skills

Exceptional Customer Service

Clear Communicator

Organised & Efficient

Problem Solver

Tech-Savvy

Job description

THE BAMFORD COLLECTION

A group of consciously minded lifestyle brands devoted to nourishing and nurturing people and planet.

ABOUT THE ROLE

Are you passionate about creating exceptional guest experiences? Do you thrive in a fast-paced environment where every interaction is an opportunity to make someone’s day? If you love organisation, communication, and delivering service with heart, this could be the perfect role for you.

As a Customer Services Operator, you will play a pivotal role in supporting guests across the entire Bamford Collection. From handling enquiries to managing bookings, you’ll ensure every guest receives a seamless, personalised, and memorable experience.

Please note: This role includes some evening and weekend work on a rota basis. Shifts run between 8:00am–6:30pm Monday to Friday, and 9:00am–5:30pm on weekends.

Salary: £28,000 per annum
Hours: 40 hours per week
Location: Kingham, Oxfordshire

RESPONSIBILITIES

• Champion the Bamford Collection by sharing your knowledge and passion with every guest
• Convert enquiries into bookings through exceptional product knowledge and confident upselling
• Stay informed about availability, events, promotions, and special offers
• Deliver warm, efficient, and engaging service throughout every stage of the guest journey
• Provide solutions with a calm, proactive, and professional approach
• Ensure returning guests and VIPs receive personalised recognition and care
• Handle concerns or complaints effectively, following our procedures to ensure satisfaction
• Communicate clearly, courteously, and within our agreed SLAs
• Adhere to all H&S and GDPR requirements, completing mandatory training on time
• Maintain meticulous accuracy and attention to detail across all tasks
• Confidently use all systems and platforms across the Bamford Collection
• Collaborate closely with colleagues across departments to ensure flawless operations
• Contribute to a positive, motivated team culture with energy and a can-do attitude
• Support our mission by driving meaningful social and environmental improvements as part of our B Corp journey
• Inspire guests, suppliers, and partners to live and work more consciously, helping create lasting positive impact

SKILLS YOU WILL BRING

• Exceptional Customer Service: You take pride in going above and beyond
• Clear Communicator: Professional, confident, and engaging across all channels
• Organised & Efficient: Comfortable managing multiple enquiries with precision
• Problem Solver: Calm, composed, and quick-thinking
• Tech-Savvy: Confident using a variety of systems and communication tools

PERKS & BENEFITS

• Exclusive Discounts on products, treatments, and dining from day one
• Volunteering Day: One paid day annually to support a charity of your choice
• Private Medical: Subsidised Bupa medical insurance
• Pension Scheme: Contribute up to 9% with up to 4.5% matched by us
• Life Assurance: Cover equivalent to one year's salary
• 24/7 Mental Health Support via our Employee Assistance Programm