Guest Services Manager — On‑Duty Hospitality Leader

The Ritz-Carlton; United Kingdom; Remote; GBP 35,000 - 50,000; Full time

Job summary

A luxury hotel brand in the United Kingdom is seeking a Property Manager on Duty to oversee all operations and deliver exceptional guest service. You will manage guest relations, ensure smooth front desk operations, and lead the service team to maintain high standards. The ideal candidate has experience in hospitality and strong leadership skills. Join us to create exceptional experiences that leave a lasting impression on our guests.

Qualifications

• 2 years experience in guest services, front desk, or related professional area.
• Ability to lead and influence others.

Responsibilities

• Oversee all property operations and ensure high levels of service.
• Resolve guest-related issues and manage employee responsibilities.
• Maintain guest services and front desk goals.

Skills

Interpersonal skills

Communication skills

Leadership

Conflict resolution

Education

High school diploma or GED

2-year degree in Hotel Management or related field

Job description

A luxury hotel brand in the United Kingdom is seeking a Property Manager on Duty to oversee all operations and deliver exceptional guest service. You will manage guest relations, ensure smooth front desk operations, and lead the service team to maintain high standards. The ideal candidate has experience in hospitality and strong leadership skills. Join us to create exceptional experiences that leave a lasting impression on our guests.