Guest Services Manager

Kew Green Hotels; Sandwell; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading hotel chain in Sandwell is seeking a Guest Service Manager to orchestrate operations and enhance guest experiences. The successful candidate will collaborate across departments, inspire a service-oriented team, and drive sales culture for optimal guest satisfaction. Strong leadership skills are essential, and benefits include discounts and access to leisure facilities.

Benefits

Annual Conference Event and Awards

Career development opportunities

Employee discounts across retailers

50% off food and beverage

Access to Leisure Clubs

24/7 Employee Assistance Line

Qualifications

• Strong leadership skills to inspire and empower the team.
• Proven ability to exceed guest expectations.
• Passion for enhancing guest experiences.

Responsibilities

• Orchestrate seamless operation of guest services.
• Collaborate with departments to enhance service levels.
• Handle guest requests promptly and accurately.
• Innovate to exceed guest expectations.
• Maximize room and M&E sales.
• Inspire the team to represent company values.

Skills

Leadership skills

Service-oriented attitude

Sales culture maximization

Job description

Our Guest Service Managers are at the forefront of creating unforgettable stays for our guests. The role reports directly to the Hotel General Manager and is part of a team based from our attractive hotel the Holiday Inn Birmingham M6 J7. Guest Service Managers duties include:

Responsibilities

• Orchestrating the seamless operation of our guest services
• Collaborating with various departments to elevate our service levels
• Constantly innovating to exceed guest expectations
• Handling guest requests with precision and promptness
• Proactively seeking new ways to enhance the guest journey
• Setting the standard for service excellence

Beyond that, you'll inspire and empower our Guest Service team to represent our company values and culture, ensuring that service excellence remains our top priority. Through your guidance, you'll foster a sales culture within our department, maximizing room and M&E sales while ensuring that our guests receive the best of what we have to offer.

Other businesses may call this role Front Office or Food and Beverage Manager, Head of Department, Hotel Duty Manager, Guest Experience Manager, Hotel Services Manager.

Full details of the role will be discussed with the shortlisted candidates. If you'd like to find out more about the role before applying, why not reach out to our resourcing team at [e-mail].

To be a great fit for this role, you should possess strong leadership skills, a service-oriented attitude that exceeds expectations and a passion for enhancing the guest experience. If you are someone who thrives on creating a positive impact and is dedicated to fostering a culture of service excellence, we encourage you to apply.

Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including IHG Hotels & Resorts, Marriott International, Wyndham Hotels & Resorts and Hilton. What unites us all is our values. Please view our website for more details.

Benefits

Our rewards package includes:

• Annual Conference Event and Awards
• Robust career development opportunities and support for personal growth
• Attractive discounts across many major retailers, restaurants, and events
• Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide!
• 50% off food and beverage while you stay in our hotels
• 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
• Free and unlimited access to our Leisure Clubs (gym, pool, steam rooms)