Guest Services Manager

C&E Recruitment; England; On-site; GBP 34,000; Full time

Job summary

A luxury hotel collection in the UK is seeking a Guest Services Manager to lead the Front of House operation. The successful candidate will ensure exceptional guest experiences from arrival to departure while managing daily operations. This role offers a competitive salary of £34,000 and various perks, including complimentary stays at hotels, discounts, and development opportunities. Ideal candidates will have experience in a 5-star setting and proficiency in hotel management software, particularly Opera.

Benefits

Basic salary of £34,000 per annum

4 days on, 3 days off shifts

Complimentary stays with breakfast at hotels

50% off at bars and restaurants

£1,000 Refer a friend bonus

World class development opportunities

Social events throughout the year

Free Meals on Duty

Exclusive discounts at retailers

Uniform provided with laundry

Qualifications

• Experience in a luxury hotel setting is preferred.
• Ability to manage front office operations.
• Proficiency in hotel management software (Opera) is a plus.

Responsibilities

• Lead the Front of House operation to ensure exceptional guest experiences.
• Coordinate daily activities and manage staff schedules.
• Handle guest inquiries and resolve any issues effectively.

Skills

Experience ideally working in a 5-star setting

Front office or night management

Previous duty management experience

Excellent spoken communication skills

Tools

Opera

Job description

Guest Services Manager - Hotel

We are currently looking to recruit a Guest Services Manager. As Guest Services Manager you will lead the Front of House operation on a daily basis to provide an exceptional guest experience, from arrival through to departure.

The Perks

The Guest Services Manager you will receive :

• Basic salary of £34,000 per annum + estate service charge
• 4 days on, 3 days off 12 hours per day 7am-7pm shifts
• Complimentary stays with breakfast included stay twice a year at each hotel!
• 50% off at bars and restaurants
• £1,000 Refer a friend bonus scheme
• World class development opportunities
• Social events throughout the year, including our annual winter ball
• Free Meals on Duty
• Exclusive Access to a discount platform featuring 1000s of retailers
• Uniform provided with complimentary laundry included

The Place

Set on 240 acres, this luxury, picturesque hotel is part of prestigious hotel collection. On site they have a luxurious Spa, Michelin Star Restaurant, and Lounge Bar.

The Person

The Guest Services Manager will have :

• Experience ideally working in a 5-star setting
• Front office or night management
• Previous duty management experience
• Opera experience preferable
• Excellent spoken an...