Guest Services & Housekeeping Coordinator (Robotics)

HOTELCARE; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel services provider in Greater London seeks a Guest Services Coordinator to ensure exceptional guest experiences. Responsibilities include processing requests, coordinating room readiness, and overseeing robotic vacuums. Ideal candidates possess strong communication skills, an ability to multitask, and a commitment to cleanliness standards. This role offers flexible working hours and the opportunity for career progression.

Benefits

Up to 28 days paid holidays

Permanent job with flexible working hours

Free lunch on duty

Full on-site training

Access to loans or wage advances

Career progression opportunities

Automatic enrolment into a workplace pension

Recognition, incentives and awards

Qualifications

• Strong communication and interpersonal skills required.
• Ability to multitask and prioritize in a fast-paced environment.
• Basic technical knowledge for operating automated service systems.
• Attention to detail with commitment to cleanliness standards.
• Previous experience in hospitality or guest services preferred.

Responsibilities

• Receive and process guest requests promptly and accurately.
• Coordinate room deliveries for timely service.
• Monitor housekeeping schedules for timely room readiness.
• Communicate with teams to resolve delays or issues.
• Conduct regular checks of corridors for cleanliness.
• Operate and monitor corridor robots during shifts.
• Troubleshoot minor technical issues.
• Provide courteous assistance to guests at all times.
• Handle complaints and concerns promptly.

Skills

Strong communication and interpersonal skills

Ability to multitask

Basic technical knowledge

Attention to detail

Previous experience in hospitality

Job description

A leading hotel services provider in Greater London seeks a Guest Services Coordinator to ensure exceptional guest experiences. Responsibilities include processing requests, coordinating room readiness, and overseeing robotic vacuums. Ideal candidates possess strong communication skills, an ability to multitask, and a commitment to cleanliness standards. This role offers flexible working hours and the opportunity for career progression.