Guest Services Host

ABM UK; Tewkesbury; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading services provider in Tewkesbury is seeking enthusiastic individuals for the Guest Services team. This role is centered around ensuring a welcoming environment and assisting guests with their needs. Ideal candidates will be confident communicators with a genuine desire to help others. This position includes various benefits such as access to mental health support and a cycle to work scheme.

Benefits

24/7 GP support

Mental health support

Get Fit Programme

Financial and legal support

Cycle to work scheme

Perks at Work app with discounts

Qualifications

• Genuine desire to assist customers.
• Flexible and willing to adjust to needs of the business.

Responsibilities

• Promote a welcoming and inclusive environment for guests.
• Provide knowledge of Cotswolds Shopping Centre.
• Communicate professionally with guests via phone and email.
• Assist with all Centre events.
• Report safety or maintenance concerns.

Skills

Confident communicator

Enthusiastic

Excellent telephone manner and written English

Effective time management skills

Excellent organisational skills

Tools

Knowledge of IT

Job description

Job Overview

Do you love meeting new people? Are you naturally confident, friendly and full of positive energy? We're on the lookout for outgoing, approachable individuals to become the welcoming face of our Guest Services team. This is a character-first role – whether you're welcoming guests, giving directions or helping create memorable experiences, your energy and enthusiasm will make all the difference. We'll teach you the rest.

Responsibilities

• Promote a welcoming and inclusive environment for Guests, residents and colleagues
• Confidently provide knowledge of Cotswolds Shopping Centre and surrounding areas
• Professionally communicate with guests through telephone and email
• Participate and assist with all Centre events
• Comfortable working indoors and outdoors, whatever the weather
• Be observant and report any safety or maintenance concerns
• Liaison with other departments and brand partners
• Provide support for Guests with disabilities and additional needs, showing sensitivity and respect
• Be willing to learn, adapt and take on new training as needed
• Follow the Lost & Found property, Child Safety procedures and be vigilant in all handover communications
• Work Friday, Saturday and Sunday

Qualities

• Confident communicator
• Enthusiastic
• Genuine desire to assist customers
• Excellent telephone manner and written English
• Effective time management skills
• Excellent organisational skills
• Knowledge of IT
• Flexible and willing to adjust to needs of the business

Company

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals.

Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

Benefits

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counselling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:
• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work