Guest Services Host

Staycity Group; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading aparthotel operator in Manchester seeks a Guest Services Host to enhance the guest experience in a vibrant setting. Responsibilities include welcoming guests, crafting cocktails, and upholding the brand's reputation with enthusiasm and flair. The role encourages creating personalized experiences through communication and teamwork. Ideal for individuals who thrive in a fast-paced environment and are eager to contribute positively to both guests and the community. Full training will be provided along with numerous employee benefits.

Benefits

Flexible working patterns

Bonus scheme for high performers

Discounted overnight stays

Refer and earn scheme

Education Support

2 paid volunteer days

Employee Assistance Program (EAP)

Qualifications

• Prior experience in a similar role is helpful but full training will be provided.

Responsibilities

• Welcome guests and craft cocktails in a dynamic environment.
• Represent Wilde with enthusiasm and energy.
• Create memorable experiences through communication and teamwork.
• Strive for excellence and exceed goals collaboratively.
• Greet arriving guests warmly to ensure they feel at home.
• Learn guest preferences for personalized service.
• Innovate and seek improvement opportunities.
• Foster a culture of respect and inclusivity.
• Engage in local charity events and initiatives.

Skills

Customer service

Communication skills

Teamwork

Job description

Welcome to Wilde, a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we’re on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna.

We are on the search for our next Guest Services Host at Wilde to work across our public areas, lobby, reception and R&B spaces. Embrace the high-paced, evolving environment with enthusiasm and curiosity. At Wilde, we’re not just an aparthotel group: we're a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city and each Wilde.

Benefits

• Flexible working patterns
• Bonus scheme that rewards high performers; based on our core values and tied to individual property goals
• Discounted rates for overnight stays for you, and your family and friends
• Refer and earn scheme - earn up to £/€550
• Education Support to help you foster new skills
• Volunteer days: 2 paid volunteer days per year
• EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)

Prerequisites

• Prior experience in a similar role is helpful but full training will be provided!

Responsibilities

• Endless Opportunities in One Space: Whether you’re welcoming guests or crafting the perfect cocktail, you'll thrive in our dynamic lobby, bar, and host stand. It's about maintaining a fun, fresh, and fast-paced environment while delivering excellent service.
• Be the Ultimate Brand Ambassador: Take ownership of your role with enthusiasm, energy, and a touch of flair—become the face of Wilde and represent us with pride.
• Make a Lasting Impact: Confidence is key! Master communication and teamwork to create memorable experiences for every guest that walks through our doors.
• Stay Driven, Stay Motivated: Strive for excellence every day—set ambitious goals and exceed them. We work together to push boundaries and celebrate our collective success.
• Exemplify Excellence at All Times: From the moment guests arrive, greet them warmly and with a smile, ensuring they feel welcome and at home.
• Understand Your Guests: Commit to learning the preferences and needs of our guests to provide personalised, thoughtful service that leaves a lasting impression.
• Push the Boundaries of Excellence: Constantly seek opportunities to innovate and improve. Your drive to make things better propels us all toward greater success.
• Lead with Kindness and Respect: Foster a culture of respect, inclusivity, and kindness, ensuring everyone feels valued and part of the team.
• Engage with the Community: Actively participate in local charity events and initiatives, building strong relationships within the community and contribute to our collective mission.

Start your Wilde journey today! Take the leap and click "apply" now!