Guest Services Host

ABM UK; Cotswold District; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading facility services provider is seeking a Guest Services Host at the Cotswold Designer Outlet. This role involves welcoming guests, providing information, and assisting in Centre events. We are looking for enthusiastic and confident individuals with excellent communication skills. Benefits include 24/7 GP access and mental health support. The position requires availability on weekends and offers a pay of £12.60 per hour.

Benefits

24/7 GP access

Mental health support

Get Fit Programme

Financial and legal support

Cycle to work scheme

Employee app for perks

Qualifications

• Excellent communication skills and a friendly demeanor.
• Willingness to learn and adapt to new situations.
• Ability to manage time effectively in a busy environment.

Responsibilities

• Promote a welcoming environment for guests.
• Provide knowledge of the shopping centre and surrounding areas.
• Assist in all Centre events and support guests with disabilities.

Skills

Confident communicator

Enthusiastic

Excellent telephone manner

Written English

Effective time management

Excellent organisational skills

Knowledge of IT

Flexibility

Job description

JOB TITLE: Guest Services Host

LOCATION: Cotswold Designer Outlet

HOURS: 18 hours per week (Fri, Sat & Sunday)

PAY: £12.60 per hour

Do you love meeting new people? Are you naturally confident, friendly and full of positive energy?

We're on the lookout for outgoing, approachable individuals to become the welcoming face of our Guest Services team.

This is a character-first role – whether you’re welcoming guests, giving directions or helping create memorable experiences, your energy and enthusiasm will make all the difference.

We'll teach you the rest.

• Promote a welcoming and inclusive environment for Guests, residents and colleagues
• Confidently provide knowledge of Cotswolds Shopping Centre and surrounding areas
• Professionally communicate with guests through telephone and email
• Participate and assist with all Centre events
• Comfortable working indoors and outdoors, whatever the weather
• Be observant and report any safety or maintenance concerns
• Liaison with other departments and brand partners
• Provide support for Guests with disabilities and additional needs, showing sensitivity and respect
• Be willing to learn, adapt and take on new training as needed
• Follow the Lost & Found property, Child Safety procedures and be vigilant in all handover communications
• Working Friday, Saturday and Sunday
• Required Skills and Experience
• Confident communicator
• Enthusiastic
• Genuine desire to assist customers
• Excellent telephone manner and written English
• Effective time management skills
• Excellent organisational skills
• Knowledge of IT
• Flexible and willing to adjust to needs of the business

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counselling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:
• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our careers page

About ABM:

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.