Guest Services Host

Mitie; Cardiff; On-site; GBP 40,000 - 60,000; Part time

Job summary

A prominent UK service company is looking for outgoing individuals to join their Guest Services team at St David's Shopping Centre in Cardiff. This part-time role involves welcoming guests, providing information, and ensuring a friendly atmosphere. Candidates should possess excellent communication skills and a customer-focused approach. Training will be provided for all tasks.

Qualifications

• Must be friendly, confident, and energetic.
• Open to working in varying indoor/outdoor conditions.
• Willing to learn and participate in training as required.

Responsibilities

• Promote a welcoming and inclusive environment for guests.
• Confidently provide knowledge of St David's and surrounding areas.
• Manage the Lost & Found property.
• Communicate professionally with guests through telephone and email.
• Participate and assist with all Centre events.

Skills

Excellent communication and interpersonal skills

Customer-focused approach

Ability to work collaboratively

Friendly and confident demeanor

Job description

Overview

Contract: Permanent - Part Time

Hours: 18 hours per week

Pay: £12.60 per hour

Location: St David's Shopping Centre

Job objectives and responsibilities: Join our award-winning Guest Services team! Do you love meeting new people? Are you naturally confident, friendly and full of positive energy? We're on the lookout for outgoing, approachable individuals to become the welcoming face of our Guest Services team. This is a character-first role - whether you're welcoming guests, giving directions or helping create memorable experiences, your energy and enthusiasm will make all the difference. We\'ll teach you the rest.

Responsibilities

• Promote a welcoming and inclusive environment for Guests, residents and colleagues
• Confidently provide knowledge of St David\'s and surrounding areas
• Drive Guest feedback through the Share Your Thoughts platform
• Manage the Lost & Found property
• Professionally communicate with guests through telephone and email
• Participate and assist with all Centre events
• Carry out hands free shopping service
• Comfortable working indoors and outdoors, whatever the weather
• Be observant and report any safety or maintenance concerns
• Liaison with other departments and brand partners
• Provide support for Guests with disabilities and additional needs, showing sensitivity and respect
• Be willing to learn, adapt and take on new training as needed

Qualifications and Expectations

• Excellent communication and interpersonal skills
• Friendly, confident, and energetic with a customer-focused approach
• Ability to work collaboratively with colleagues and departments
• Willingness to learn and participate in training as required
• Open to working in varying indoor/outdoor conditions