Guest Services Host

Mitie; Braintree; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading service provider is seeking outgoing and friendly individuals for a part-time Guest Services role in Portsmouth. The position offers 30 hours per week at £12.60 per hour. Candidates should enjoy meeting new people and provide excellent customer service while promoting a welcoming atmosphere. Flexibility, confidence, and a positive attitude are essential. This role involves managing guest inquiries and assisting with various events.

Qualifications

• Naturally confident and friendly personality.
• Ability to provide excellent customer service.
• Willingness to learn and adapt.

Responsibilities

• Promote a welcoming environment for guests.
• Provide knowledge of Gunwharf and surrounding areas.
• Communicate professionally with guests.

Skills

Confident communication

Positive energy

Customer service

Observant

Job description

Contract: Permanent - Part Time

Hours: 30 hours per week

Pay: £12.60 per hour

Location: Gunwharf Quays Outlet Shopping, Portsmouth PO1 3TZ

Job objectives and responsibilities

Join our award-winning Guest Services team!

Do you love meeting new people? Are you naturally confident, friendly and full of positive energy? We're on the lookout for outgoing, approachable individuals to become the welcoming face of our Guest Services team.

This is a character-first role - whether you're welcoming guests, giving directions or helping create memorable experiences, your energy and enthusiasm will make all the difference. We'll teach you the rest.

Main duties

• Promote a welcoming and inclusive environment for Guests, residents and colleagues
• Confidently provide knowledge of Gunwharf and surrounding areas
• Drive Guest feedback through the Share Your Thoughts platform
• Manage the Lost & Found property
• Professionally communicate with guests through telephone and email
• Participate and assist with all Centre events
• Carry out hands free shopping service
• Comfortable working indoors and outdoors, whatever the weather
• Be observant and report any safety or maintenance concerns
• Liaison with other departments and brand partners
• Provide support for Guests with disabilities and additional needs, showing sensitivity and respect
• Be willing to learn, adapt and take on new training as needed