Guest Services Executive

Gecko Travel Recruitment; Grays; Hybrid; GBP 24,000; Full time

Job summary

A leading travel company in Essex is seeking a Guest Services Executive to be the first point of contact for guests. The role involves handling queries through various communication channels, ensuring exceptional customer support, and participating in a 24/7 emergency support rota. Candidates should have customer service experience, ideally in the travel industry, and strong communication skills. This position offers a hybrid working model with an excellent salary and comprehensive benefits.

Benefits

Generous travel discounts

Incremental annual leave entitlement

Day off on your birthday

Retail and gym discounts

Health cash back

Qualifications

• Previous experience in customer service, preferably in the travel industry.
• Exceptional communication skills, both verbal and written.
• Ability to maintain professionalism and empathy during challenging situations.

Responsibilities

• Act as the main point of contact for guests via phone, email, and social media.
• Resolve guest queries and issues while adhering to brand standards.
• Participate in the 24/7 emergency support rota.

Skills

Customer service experience

Excellent verbal and written communication skills

Strong letter-writing and guest correspondence ability

Calm, patient, and empathetic manner

Confidence using communication platforms

Ability to multitask

Collaborative mindset

Job description

Gecko Travel Recruitment are delighted to be working with an award-winning travel business who are recruiting a Guest Services Executive to join their team.

Role

As Guest Services Executive, you will be the first point of contact for guests, handling queries across phone, email and social media. You will deliver exceptional customer support, ensure communication meets brand standards, and respond with empathy and professionalism to resolve issues efficiently. This role also includes participation in the 24/7 emergency support rota.

Qualifications

• Customer service experience, ideally within the travel industry
• Excellent verbal and written communication skills
• Strong letter-writing and guest correspondence ability
• Calm, patient, and empathetic manner with high discretion
• Confidence using communication platforms and software systems
• Ability to multitask, prioritise and work well under pressure
• Collaborative mindset and confidence dealing with internal and external stakeholders

Additional Information

• Salary £23,850
• Excellent training provided
• Hybrid working - 3 days in the office in Essex (near Thurrock) and 2 days working from home
• Wednesdays mandatory in the office
• Working pattern: 5 days across Monday-Saturday (09:00-17:30 Mon-Fri, 09:00-17:00 Sat)
• Amazing company benefits including generous travel discounts, incremental annual leave entitlement and day off on your birthday, retail, gym and cinema discounts, health cash back and more.

Apply with your CV quoting GTR1800

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