Guest Services Director — Cruise Ship Leader (1st Purser)

Cruise Academy; Clitheroe; On-site; GBP 40,000 - 55,000; Full time

Job summary

A maritime training provider in Clitheroe is seeking an experienced 1st Purser Rooms to oversee guest services on a cruise ship. This senior role requires 5+ years in hospitality leadership, previous cruise experience, and a passion for excellence. Responsibilities include managing guest operations, enhancing service standards, and leading a diverse team. A bachelor’s degree in Hospitality or Business is preferred. Rotational contract of 4 months onboard with 2 months vacation.

Benefits

Single officer accommodation

Auto-renewed contract rotation

Qualifications

• 5+ years in hospitality leadership with hands-on experience in Guest Services.
• Previous cruise ship experience in a senior guest operations or hotel role is required.
• Fluent English required, additional languages are preferred.

Responsibilities

• Oversee and enhance guest-facing services onboard.
• Lead a multicultural team to improve guest service experience.
• Manage port operations and ensure compliance with health standards.

Skills

Hospitality leadership

Guest Services management

Effective team leadership

Strong communication

Cultural sensitivity

Education

Bachelor’s degree in Hospitality or Business

Job description

A maritime training provider in Clitheroe is seeking an experienced 1st Purser Rooms to oversee guest services on a cruise ship. This senior role requires 5+ years in hospitality leadership, previous cruise experience, and a passion for excellence. Responsibilities include managing guest operations, enhancing service standards, and leading a diverse team. A bachelor’s degree in Hospitality or Business is preferred. Rotational contract of 4 months onboard with 2 months vacation.