Guest Services Coordinator

Peverel Court Care; Stone; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Paid e-learning

24/7 online GP

Team-building events

Rewards and recognition scheme

Monthly off-site massage

Referral scheme up to £500

Professional qualifications sponsored

Fresh fruits and snacks

On-site parking

Cycle to work scheme

Workplace pension

Job summary

Peverel Court Care is seeking a Guest Services Coordinator to lead front of house operations at Stone House Nursing Home. You will deliver exceptional hospitality for residents and families, ensuring memorable visits and personalised care experiences.

The role emphasizes a strong service mindset, proactive communication, and the ability to manage multiple guest touchpoints with energy and initiative. 40 hours weekly with weekday and weekend shifts.

Qualifications

• Excellent communication skills (verbal and written).
• Strong time management and organisational abilities.
• Ability to maintain confidentiality in resident/family interactions.
• Proactive problem solving and initiative.
• Flexible, customer-focused service mindset.
• Good judgement and decision making under pressure.
• Energy and enthusiasm to lead front-of-house tasks.

Responsibilities

• Lead front of house operations and hospitality experiences for residents and families.
• Support residents and guests across all hospitality areas to enhance their stay.
• Create personalised moments to deliver memorable visits and services.
• Ensure safe and well-organised front desk and service areas.

Skills

Communication skills

Time management

Organisational skills

Problem solving

Confidentiality

Can-do attitude

Decision making

Job description

Description

Our award-winning care home is seeking a Guest Services Coordinator to lead front of house operations and create memorable experiences for our residents and their families.

Are you a friendly, organised individual with a passion for hospitality and outstanding service?

Employee Benefits

At Peverel Court Care, our team mean the world to us. That’s why we are committed to providing an outstanding, well-rounded employee benefits package to make sure we care for our team, while they care for our residents.

• Paid e-learning


• 24/7 access to an online GP


• Team-building social events and experiences


• Rewards and recognition scheme


• Monthly off-site massage


• Referral scheme - earn up to £500 per successful referral


• Company sponsorship for professional and academic qualifications


• Complimentary fresh fruits and snacks


• On-site parking


• Cycle to work scheme


• Automatic enrolment to workplace pension

Employee Benefits

At Peverel Court Care, our team mean the world to us. That’s why we are committed to providing an outstanding, well-rounded employee benefits package to make sure we care for our team, while they care for our residents.

• Excellent remuneration packages


• Paid e-learning


• 24/7 access to an online GP


• Team-building social events and experiences


• Rewards and recognition scheme


• Monthly off-site massage


• Referral scheme - earn up to £500 per successful referral


• Company sponsorship for professional and academic qualifications


• Complimentary fresh fruits and snacks


• On-site parking


• Cycle to work scheme


• Automatic enrolment to workplace pension

What to expect in this role

Whether hosting a dinner party or a champagne reception, we encourage our residents and their relatives to make full use of our beautiful home and the facilities within, truly making it their own.

As Guest Services Coordinator, you will be at the heart of our front of house operations and hospitality experience. You’ll support residents and guests across all areas of hospitality, enhancing their stay and visit by creating personalised moments. This dynamic role is essential to upholding the exceptional standards of care and service that we strive to deliver at Peverel Court Care.

Join our caring team and make a meaningful difference in the lives of our residents every day.

40 hours per week

£13.05 per hour weekdays

£13.30 per hour weekends

What we expect of you

• To promote good working practices and to perform duties competently and in accordance with company policies so ensuring a safe and secure environment for both residents and staff.


• That any accident is dealt with effectively and that correct reporting procedures are followed.


• Demonstrate outstanding time management, problem solving, organisational and prioritisation skills.


• Excellent communication skills (both verbal and written), and confidence communicating with people at all levels whilst maintaining confidentiality when required.


• A strong service mindset and flexible can-do approach.


• Strong judgement and decision-making ability.


• Have energy, enthusiasm and confidence to take the initiative.

Department: Hospitality

Location: Stone House Nursing Home

Compensation: £13.05 - £13.30 / hour

Application Deadline: 17 September 2026