Guest Services Concierge & Workplace Experience Host

Mitie; City of Edinburgh; On-site; GBP 28,000; Full time

Job summary

A leading facilities management company is seeking a Guest Services Concierge & Workplace Experience Host in Edinburgh. You will create a welcoming environment for staff and visitors, ensuring smooth daily operations at a prestigious financial institution. Ideal candidates will have a passion for customer service and basic experience in hospitality. This full-time role offers a salary of £27,350 per year, with a dynamic work environment in a central location.

Qualifications

• Genuine passion for customer service and creating exceptional experiences.
• Experience in a hospitality, concierge, or front-of-house role is preferred.
• Strong communication and interpersonal skills with a professional manner.

Responsibilities

• Create a welcoming workplace and maintain tidy shared areas.
• Provide seamless front-of-house experience and assist with events.
• Oversee mail, courier deliveries, and manage kitchen areas.
• Log work orders and track requests for facilities issues.
• Promote safety by reporting hazards and upholding standards.
• Assist with reports and service delivery reviews.

Skills

Customer service passion

Strong communication skills

Interpersonal skills

Hospitality experience

Proactive approach

Job description

Overview

Guest Services Concierge & Workplace Experience Host
Location: Heart of Edinburgh | Employer: Mitie | Client: Leading Global Financial Institution
Salary: £27,350 per year | Hours: 40 hours per week

Do you have a passion for exceptional service and want to work in a role where every day is different?

We are looking for a Guest Services Concierge & Workplace Experience Host to join our World Class, Hospitality Assured, and PFM Award-winning team in Edinburgh. This is your chance to support one of the world\'s most respected financial institutions in a vibrant, modern office space.

In this highly visible role, you\'ll be the go-to person for workplace experience, creating a welcoming environment for staff and visitors, and ensuring the smooth running of day-to-day operations.

Why You\'ll Love This Role

• Salary: £27,350 per year, working 40 hours per week
• Be the face of excellence - greet, assist, and support building occupants and visitors
• Dynamic, varied work - from hosting guests to keeping the workspace running flawlessly
• Award-winning culture - join a team recognised for service excellence and innovation
• Central Edinburgh location - work in the heart of the city with world-class facilities

Your Day-to-Day

No two days are the same! Your responsibilities will include:

• Creating a welcoming workplace: Walk the floor to support staff, maintain tidy shared spaces, and assist proactively where needed
• Reception & guest support: Provide a seamless front-of-house experience and assist with events
• Managing daily operations: Oversee mail, courier deliveries, stationery supplies, lockers, and kitchen areas
• Point of contact for facilities issues: Log work orders, track requests, and coordinate solutions
• Promoting safety & wellbeing: Report hazards, support fire procedures, and uphold Mitie\'s QHSE standards
• Supporting the team: Assist with reports, audits, service delivery reviews, and cover holidays/training periods

What We\'re Looking For

• A genuine passion for customer service and creating exceptional experiences
• Strong communication and interpersonal skills with a professional, approachable manner
• Experience in a hospitality, concierge, or front-of-house role is preferred
• Confidence to follow procedures, uphold standards, and challenge service issues if needed
• Proactive and detail-oriented - always looking for ways to improve the workplace experience