Guest Services Associate

Celtic Manor Resort; Wales; On-site; GBP 24,000; Full time

Job summary

An esteemed hotel chain in Milford Haven is seeking a Guest Services Associate to ensure warm welcomes and exceptional customer experiences. The ideal candidate should have a positive attitude and strong multitasking skills in a dynamic environment. This full-time position offers competitive pay of £12.22 per hour along with various benefits including free parking and discounts for employees and family members.

Benefits

Free parking while on duty

Lifestyle and retail discounts

Tailored training and development

Qualifications

• Love for hospitality and making guests feel welcome.
• Ability to remain calm under pressure.
• Strong interpersonal and communication skills.

Responsibilities

• Greet guests warmly from arrival to departure.
• Utilize technology for seamless check-in.
• Provide local knowledge for exceptional stays.
• Maintain high service standards.

Skills

Positive attitude

Multitasking

Attention to detail

Customer service

Job description

JOBTITLE – Guest Services Associate
DEPARTMENT – Front Office - Tŷ Milford Waterfront
RATE OF PAY - £12.22 per hour plus amazing benefits!
CONTRACT TYPE – Full Time –Permanent
HOURS OF WORK – 37.5 hours per week
SHIFT DETAILS – 5 days out of 7
LOCATION-Milford Haven, SA73 3AA

Ready to create unforgettable first impressions? At Tŷ Milford Waterfront, we’re looking for a Guest Services Associate who loves making people feel welcome. If you’re calm under pressure, friendly, and passionate about delivering exceptional service, this is your chance to shine!

What You’ll Be Doing

• Greeting guests with warmth and professionalism from arrival to departure.
• Using the latest tech to make check-in seamless and stress-free.
• Sharing your knowledge of the hotel and local area to make every stay special.
• Keeping service standards high and smiles even higher!

What We’re Looking For

• A positive, can-do attitude and a genuine love for hospitality.
• Fantastic multitasking skills and attention to detail.
• Someone who thrives in a fast-paced, guest-focused environment.

Why Join Us?

Working with The Celtic Collection means more than just a job – it’s a career journey! Enjoy perks like:

• Free parking while on duty.
• Lifestyle and retail discounts for you and your family.
• Tailored training and development from day one.
• We’ll support you every step of the way – because your success is our success!